topic Re: chat in Discussions & Feedback

chat

Anonymous — Tue, 08 Dec 2015 07:42:50 GMT

what is promised on chat never occurs

I was promised a refund of a charge of £19 for an international call which I did not make on 25/08/2015. The promises were made on caht on 23/11/2015 and on 4/12/2015 but the refund was not received on my bill on the 4/12/2015 nor in my current charges.

Chat is a complete waste of time and should be scrapped

Re: chat

Cleoriff — Tue, 08 Dec 2015 01:05:27 GMT

@Anonymous I have answered this question on your first thread here

http://community.o2.co.uk/t5/Discussions-Feedback/refund-of-19-for-call-not-made-not-received/m-p/933381#M76160

Please remove your name and phone number as this is an open forum

Flagged

Re: chat

jonsie — Tue, 08 Dec 2015 05:35:58 GMT

Always better to speak to customer service imo.

Re: chat

MI5 — Tue, 08 Dec 2015 06:59:58 GMT

As said on other thread. You won't see any credits until your bill is produced.

Re: chat

Cleoriff — Tue, 08 Dec 2015 09:20:42 GMT

Surprised this thread is still here as it's a replica of the one I linked to in my first post?