https://community.o2.co.uk/t5/Discussions-Feedback/My-o2-App-issue/m-p/933159#M76115 <P>How long since you transferred your number? It can take up to a week for your giffgaff number to re register as an o2 number on the systems.</P> Mon, 07 Dec 2015 11:44:14 GMT jonsie 2015-12-07T11:44:14Z https://community.o2.co.uk/t5/Discussions-Feedback/My-o2-App-issue/m-p/933155#M76113 <P>Hi I had my number transferred over from giffgaff and ever since my 02 app and online profile arent showing remaining data - live chat advisor said it would get resolved but that hasnt been the case - any advice?</P> Mon, 07 Dec 2015 11:37:38 GMT https://community.o2.co.uk/t5/Discussions-Feedback/My-o2-App-issue/m-p/933155#M76113 Anonymous 2015-12-07T11:37:38Z https://community.o2.co.uk/t5/Discussions-Feedback/My-o2-App-issue/m-p/933157#M76114 <P>Have you tried deleting the app and reinstalling it?</P><P>If it's an account based issue then ring CS and speak to someone <A href="http://www.o2.co.uk/contactus" target="_self">http://www.o2.co.uk/contactus</A></P> Mon, 07 Dec 2015 11:42:46 GMT https://community.o2.co.uk/t5/Discussions-Feedback/My-o2-App-issue/m-p/933157#M76114 Cleoriff 2015-12-07T11:42:46Z https://community.o2.co.uk/t5/Discussions-Feedback/My-o2-App-issue/m-p/933159#M76115 <P>How long since you transferred your number? It can take up to a week for your giffgaff number to re register as an o2 number on the systems.</P> Mon, 07 Dec 2015 11:44:14 GMT https://community.o2.co.uk/t5/Discussions-Feedback/My-o2-App-issue/m-p/933159#M76115 jonsie 2015-12-07T11:44:14Z https://community.o2.co.uk/t5/Discussions-Feedback/My-o2-App-issue/m-p/933175#M76121 I would call CS to reset your My O2 account and not rely on Live Chat. Mon, 07 Dec 2015 11:58:16 GMT https://community.o2.co.uk/t5/Discussions-Feedback/My-o2-App-issue/m-p/933175#M76121 MI5 2015-12-07T11:58:16Z https://community.o2.co.uk/t5/Discussions-Feedback/My-o2-App-issue/m-p/933195#M76129 <P>number transffered on friday and after that the data hasnt been showing might give custoemr service a call now&nbsp;</P> Mon, 07 Dec 2015 12:21:46 GMT https://community.o2.co.uk/t5/Discussions-Feedback/My-o2-App-issue/m-p/933195#M76129 Anonymous 2015-12-07T12:21:46Z https://community.o2.co.uk/t5/Discussions-Feedback/My-o2-App-issue/m-p/933214#M76138 <BLOCKQUOTE><HR />@Anonymous wrote:<BR /><P>number transffered on friday and after that the data hasnt been showing might give custoemr service a call now&nbsp;</P><HR /></BLOCKQUOTE><P>Ok but I think it's just a timescale issue.</P> Mon, 07 Dec 2015 12:54:42 GMT https://community.o2.co.uk/t5/Discussions-Feedback/My-o2-App-issue/m-p/933214#M76138 jonsie 2015-12-07T12:54:42Z https://community.o2.co.uk/t5/Discussions-Feedback/My-o2-App-issue/m-p/933218#M76141 Yeah, I agree.... Mon, 07 Dec 2015 13:01:30 GMT https://community.o2.co.uk/t5/Discussions-Feedback/My-o2-App-issue/m-p/933218#M76141 MI5 2015-12-07T13:01:30Z https://community.o2.co.uk/t5/Discussions-Feedback/My-o2-App-issue/m-p/933271#M76142 Let us know how you get on @Anonymous Mon, 07 Dec 2015 15:20:04 GMT https://community.o2.co.uk/t5/Discussions-Feedback/My-o2-App-issue/m-p/933271#M76142 Anonymous 2015-12-07T15:20:04Z