topic Re: Come on O2! The technology exists to stop nuisance calls. in Discussions & Feedback

Come on O2! The technology exists to stop nuisance calls.

Anonymous — Tue, 01 Dec 2015 15:47:42 GMT

The Telephone Preference Service is next to useless and the 7726 (SPAM) texting hasn't achieved much, either.

For my landline (with TalkTalk), I have a free feature which blocks all "number withheld" calls. I also have another free feature which enables me to dial a code in my phone and block the last number from ever calling me again.

Since adding these facilities, the number of cold calls has fallen dramatically.

Why can't O2 offer the same features? The technology exists so let's use it.

Come on O2! Help your customers!

Re: Come on O2! The technology exists to stop nuisance calls.

PhoneChanger — Tue, 01 Dec 2015 15:50:49 GMT

I don't think any mobile network has this setup.

A lot of modern mobile phones do have this feature though where you can block a number or only allow calls through from people in your phone book, etc

What needs to be considered is a number of blocked or withheld numbers are hospitals, dentists, doctors, etc all of which would be blocked meaning people could miss important calls.

There are larger issues to be considered before global blocking of nuisance calls can be initiated.

Re: Come on O2! The technology exists to stop nuisance calls.

Anonymous — Tue, 01 Dec 2015 15:50:55 GMT

There are some call blocker apps available, I use CM Security which is free on Google Play & works perfectly

Re: Come on O2! The technology exists to stop nuisance calls.

blissgirl — Tue, 01 Dec 2015 15:53:25 GMT

I use should I answer? app works well for me

Re: Come on O2! The technology exists to stop nuisance calls.

MI5 — Tue, 01 Dec 2015 15:55:08 GMT

All can be set on the phone so no need for networks to invade our right to choice.

Re: Come on O2! The technology exists to stop nuisance calls.

jonsie — Tue, 01 Dec 2015 15:55:55 GMT

No matter the os there is an app to block unwanted calls, no need for the networks to do this. The onus is on us the customer and it's so easy. O2 doesn't need to think for me, I can stop nuisance calls myself and so can everyone.

Re: Come on O2! The technology exists to stop nuisance calls.

Anonymous — Tue, 01 Dec 2015 16:09:01 GMT

I have an old phone, not a smart phone, so I can't download an app.

I just want to be able to block nuisance calls. I'm not expecting service providers to block all number-withheld calls from everybody, just for those customers that ask for it.

If number-withheld callers and last-number-that-called can be blocked on landlines, why not on mobiles?

If an app can do it, why can't it be done by typing in a code or something?

I shouldn't have to buy a new phone in order to download an app to stop ignorant, inconsiderate people from bothering me. If I do that, they'll have won anyway.

Re: Come on O2! The technology exists to stop nuisance calls.

Cleoriff — Tue, 01 Dec 2015 16:10:13 GMT

As I said in reply to the ops other post...I have just had a call whilst here in Spain. Didnt recognise it...didnt answer it. Then googled it and it's a claim company. Added to my reject list. That's the end of that....

Re: Come on O2! The technology exists to stop nuisance calls.

Anonymous — Tue, 01 Dec 2015 16:11:08 GMT

In my experience, hospitals etc don't withhold their numbers.
Also, it would be up to individual customers to arrange the blocking service. I'm not talking about something for everybody.

Re: Come on O2! The technology exists to stop nuisance calls.

jonsie — Tue, 01 Dec 2015 16:14:44 GMT

My doctor and my hospital both withold their number. I answer the calls but the word no or just the press of a button cuts them off. Why is it so hard or even an issue?

Re: Come on O2! The technology exists to stop nuisance calls.

Cleoriff — Tue, 01 Dec 2015 16:16:10 GMT

@Anonymous wrote:
In my experience, hospitals etc don't withhold their numbers.
Also, it would be up to individual customers to arrange the blocking service. I'm not talking about something for everybody.

Having worked in a hospital for years I can tell you they do withhold numbers. Purely because they go through a central large exchange based within the hospital...therefore it would be impossible to show every individual number of each dept that may call you...

Re: Come on O2! The technology exists to stop nuisance calls.

Anonymous — Tue, 01 Dec 2015 16:17:22 GMT

It would be the customer's choice - no invasion by the network. I'd like the choice to be able to block calls from unwanted callers. My phone can't have apps so I'd like to be able to act on my personal choice by dialling a code or something.

Re: Come on O2! The technology exists to stop nuisance calls.

Cleoriff — Tue, 01 Dec 2015 16:19:04 GMT

And to add to what I said above...Numbers that show Withheld COULD be important. Numbers that show as Unavailable are usually scams or cold callers...

Re: Come on O2! The technology exists to stop nuisance calls.

Anonymous — Tue, 01 Dec 2015 16:19:58 GMT

The code is, if you don't recognise it, don't answer it

Re: Come on O2! The technology exists to stop nuisance calls.

jonsie — Tue, 01 Dec 2015 16:20:18 GMT

Just press the end call button....

Re: Come on O2! The technology exists to stop nuisance calls.

Anonymous — Tue, 01 Dec 2015 16:21:09 GMT

Maybe I should have made my first post clearer.

I don't have a smart phone. I have a perfectly good old mobile with which I can make/receive calls and texts. That's all. Therefore, I can't have apps and, to be honest, I don't want them.

Also, I don't want the network to make any choices for me. I want to be able to act on my own personal choice to block spam calls.

If it can be done on a landline, by my own choice, why not with mobiles?

I shouldn't have to spend money buying a new phone so that I can download an app to stop spammers from bothering me.

Re: Come on O2! The technology exists to stop nuisance calls.

Anonymous — Tue, 01 Dec 2015 16:22:46 GMT

This is going round in circles, I cannot advise any more, hope you find a way to solve your issue, good luck

Re: Come on O2! The technology exists to stop nuisance calls.

Anonymous — Tue, 01 Dec 2015 16:23:22 GMT

It's not hard; I never said it was. I do know how easy it is to press the red phone button. However, it is annoying and I'd like to be able to stop it from happening - by my own choice. If others are happy with what they do for themselves, that's their choice.

Re: Come on O2! The technology exists to stop nuisance calls.

Anonymous — Tue, 01 Dec 2015 16:25:56 GMT

I'm happy to be corrected. Maybe my doctor does things differently.

Re: Come on O2! The technology exists to stop nuisance calls.

Anonymous — Tue, 01 Dec 2015 16:26:17 GMT

Doesn't stop them calling again.