https://community.o2.co.uk/t5/Discussions-Feedback/O2-Priority-problems/m-p/931311#M75750 Reset what? And also on the My O2 app I can't see my data minutes and text, there's an error which has also lasted a week... Mon, 30 Nov 2015 21:50:50 GMT Anonymous 2015-11-30T21:50:50Z https://community.o2.co.uk/t5/Discussions-Feedback/O2-Priority-problems/m-p/931306#M75746 <P>Basically I'm having trouble signing in to Priority. I'm a new pay monthly customer who ported my old number to O2, but when I try to log in to Priority then it tells me that it's not an O2 number. The port was successful at the old number shows on the My O2 app, and everything else is working fine. O2 Gurus were hopeless...&nbsp;</P> Mon, 30 Nov 2015 21:35:53 GMT https://community.o2.co.uk/t5/Discussions-Feedback/O2-Priority-problems/m-p/931306#M75746 Anonymous 2015-11-30T21:35:53Z https://community.o2.co.uk/t5/Discussions-Feedback/O2-Priority-problems/m-p/931307#M75747 It takes a few days for every system to catch up so after a week max you should be fully set up. Mon, 30 Nov 2015 21:40:39 GMT https://community.o2.co.uk/t5/Discussions-Feedback/O2-Priority-problems/m-p/931307#M75747 MI5 2015-11-30T21:40:39Z https://community.o2.co.uk/t5/Discussions-Feedback/O2-Priority-problems/m-p/931308#M75748 It's been over a week Mon, 30 Nov 2015 21:42:33 GMT https://community.o2.co.uk/t5/Discussions-Feedback/O2-Priority-problems/m-p/931308#M75748 Anonymous 2015-11-30T21:42:33Z https://community.o2.co.uk/t5/Discussions-Feedback/O2-Priority-problems/m-p/931309#M75749 Then I suggest you call cs and ask them to reset it for you <A href="http://www.o2.co.uk/contactus" target="_blank">http://www.o2.co.uk/contactus</A><BR />I say call as live chat can be unreliable. Mon, 30 Nov 2015 21:45:55 GMT https://community.o2.co.uk/t5/Discussions-Feedback/O2-Priority-problems/m-p/931309#M75749 MI5 2015-11-30T21:45:55Z https://community.o2.co.uk/t5/Discussions-Feedback/O2-Priority-problems/m-p/931311#M75750 Reset what? And also on the My O2 app I can't see my data minutes and text, there's an error which has also lasted a week... Mon, 30 Nov 2015 21:50:50 GMT https://community.o2.co.uk/t5/Discussions-Feedback/O2-Priority-problems/m-p/931311#M75750 Anonymous 2015-11-30T21:50:50Z https://community.o2.co.uk/t5/Discussions-Feedback/O2-Priority-problems/m-p/931317#M75754 Reset your account to enable access to priority and to show usage in your MyO2. Mon, 30 Nov 2015 21:58:24 GMT https://community.o2.co.uk/t5/Discussions-Feedback/O2-Priority-problems/m-p/931317#M75754 MI5 2015-11-30T21:58:24Z https://community.o2.co.uk/t5/Discussions-Feedback/O2-Priority-problems/m-p/931961#M75902 hi @Anonymous have you been able to reset your account? Wed, 02 Dec 2015 11:39:45 GMT https://community.o2.co.uk/t5/Discussions-Feedback/O2-Priority-problems/m-p/931961#M75902 Anonymous 2015-12-02T11:39:45Z