topic Re: order not arrived in Discussions & Feedback

order not arrived

Anonymous — Mon, 30 Nov 2015 19:28:10 GMT

an order should have arrived today. it has not. unable to get any tone by dialing 202. been cut off twice on the land line after just over 8 minutes. what a rubish service. my money has been taken but no goods have arrived. i will be changing provider asap

Re: order npt arrived

MI5 — Mon, 30 Nov 2015 19:27:53 GMT

Keep trying cs but if you get no luck you can escalate to complaints http://www.o2.co.uk/how-to-complain
It's usually best to call cs between 8 and 8.30am

Re: order not arrived

Anonymous — Mon, 30 Nov 2015 19:51:37 GMT

I'm in the same boat. Crappy delivery company. Impossible to contact anyone who can do anything about it. Sucks. I do have a phone. They left it with a neighbour but I can't deal with it now because I ahve a life to get on with.

Re: order not arrived

MI5 — Mon, 30 Nov 2015 19:55:22 GMT

Is there a problem with leaving the phone with your neighbour?
All delivery companies will do that esp this time of year.....

Re: order not arrived

Cleoriff — Mon, 30 Nov 2015 19:58:52 GMT

Have you checked with the neighbour...Did they leave the address?

Re: order not arrived

Anonymous — Mon, 30 Nov 2015 20:07:42 GMT

I have ordered a smartwatch sony 3 on 29/11/15 and it said that if i ordered before 10pm, it would arrive between 8am - 8pm next day. Still waiting and no notification of tracking my order either on my profile. Money has been taken out but no order. What a joke. Can't even get an available rep on webchat.

@Anonymous wrote:
an order should have arrived today. it has not. unable to get any tone by dialing 202. been cut off twice on the land line after just over 8 minutes. what a rubish service. my money has been taken but no goods have arrived. i will be changing provider asap

Re: order not arrived

MI5 — Mon, 30 Nov 2015 20:09:41 GMT

@Anonymous wrote:
I have ordered a smartwatch sony 3 on 29/11/15 and it said that if i ordered before 10pm, it would arrive between 8am - 8pm next day. Still waiting and no notification of tracking my order either on my profile. Money has been taken out but no order. What a joke. Can't even get an available rep on webchat.
@Anonymous wrote:
an order should have arrived today. it has not. unable to get any tone by dialing 202. been cut off twice on the land line after just over 8 minutes. what a rubish service. my money has been taken but no goods have arrived. i will be changing provider asap

Prob out of stock !

Re: order not arrived

Anonymous — Mon, 30 Nov 2015 20:21:24 GMT

I have had the same experience with FitBit - they do not have any stock and cancelled my order without telling me. It's probably the same for you guys.

Re: order not arrived

MI5 — Mon, 30 Nov 2015 20:24:22 GMT

I'll bet next months wages on it being the same.....

Re: order not arrived

Anonymous — Mon, 30 Nov 2015 20:30:10 GMT

I Had this, and this is the answer i got from them. It is now out of stock as it was a first come first served basis. Which clearly it did not say this anywhere. So yeah, and they cant say when they are getting any in to.

Re: order not arrived

Anonymous — Mon, 30 Nov 2015 20:34:42 GMT

Ordered O2 phone Friday afternoon and advised it would be delivered btwn 0800-2000 Monday 30/11/15.

UKMail site all day said it was out for delivery from 07.33 and should be with me btwn 17.20 and 18.20 as I seemed to be delivery number 70 at the end of the line. At 16.30 the UKMail site said that they were with delivery 65 and still on way to me at 70. At approx 1700 hours the tracking for 65 to 70 had disappeared and surprise, surprise at 18.30 with no parcel delivery UKMail site shows "Sorry, we seem to be running late".

Waited until 19.45 and had to send e-mail to advise of non delivery as the admin staff leave the phones at 19.00 hours. Auto reply states query will be dealt with tomorrow. Very poo.......r service from UKMail and it's gone 2000 hours so no delivery TODAY as O2 stated just before they took my money!

Not impressed with UKMail as a delivery company nor O2 for using them and exposing me to them.

Re: order not arrived

MI5 — Mon, 30 Nov 2015 20:41:42 GMT

UK Mail are another company that we have problems with on here....

Re: order not arrived

Anonymous — Mon, 30 Nov 2015 20:58:07 GMT

I was informed my order would be here between 07:00 and 20:00. As is is now 21:00 I guess its not arriving,Ive waited in the house from 06:30 this morning. Do I have a cooling off period where I can cancel as I want to cancel my order,ask for my pacode and go elsewhere.

Re: order not arrived

MI5 — Mon, 30 Nov 2015 21:00:26 GMT

Yes you have 14 days from receipt of phone.

Re: order not arrived

Cleoriff — Mon, 30 Nov 2015 21:16:12 GMT

Another UK mail fail...

Re: order not arrived

Anonymous — Mon, 30 Nov 2015 22:09:01 GMT

I paid £8.99 to get my order delivered this evening and it hasnt arrived either! Yet more frustration and time wasted having to chase it up and complain. Perhaps I too should look at other providers.

Re: order not arrived

MI5 — Mon, 30 Nov 2015 22:17:37 GMT

cs will refund you the additional delivery charges but I appreciate the frustration with your order.

Re: order not arrived

Anonymous — Tue, 01 Dec 2015 17:30:28 GMT

Update on rubbish service from UKMail.

Advised by text message this morning it would be delivered this a'noon btwn 1425-1525. It is now 17.30 so guess it will not be arriving again today.

AVOID using any supplier that uses UKMAIL as they appear to be incompetent. They are good at sending emails saying that goods are out for delivery and case closed emails though!

Will have to cancel with O2 and get goods elsewhere.

Re: order not arrived

jonsie — Tue, 01 Dec 2015 17:32:25 GMT

Instore and if Refresh isn't a deal breaker, any independent such as CPW.

Re: order not arrived

MI5 — Tue, 01 Dec 2015 17:39:23 GMT

UK Mail at their very best again, I see......