topic Proof of Purchase Nightmare in Discussions & Feedback

Proof of Purchase Nightmare

Anonymous — Sat, 28 Nov 2015 12:02:24 GMT

Ok i have spent a week now trying to obtain a proof of purchase document from o2. It has been a nightmare i have been in contact with customer service no less than 10 times. A number of times i have been told the document has been sent and to please allow between 2-24hrs for it to arrive. i had then been appologised to and told sorry the system is down so it cant be sent. I was then told by the south african support that they would email it to manually. After that didnt arrive the british office told me they dont know what the south african office was talking about it cant be sent manually. I was then told that the proof of purchase system was fixed and to wait between 2-24hrs for it to arrive (with my 5th promise of 'this will be your final time of having to chase this up'). GUess what... 26hrs later still nothing.

Im at the end of my tether as i needed this proof last week yet i still have nothing.

Somebody please help

Re: Proof of Purchase Nightmare

jonsie — Sat, 28 Nov 2015 12:07:20 GMT

Is this for insurance purposes?

Usually a bank statement showing the purchase and a screen grab of the IMEI in use on My O2 is sufficient.

Google CEO O2 and drop him an email with a daytime contact number.

Re: Proof of Purchase Nightmare

Anonymous — Sat, 28 Nov 2015 12:09:41 GMT

yes its for insurance. i cant get a screen grab as ive lost the phone. my o2 account now shows the imei of my old phone that im using in the interim

Re: Proof of Purchase Nightmare

jonsie — Sat, 28 Nov 2015 12:11:36 GMT

Then Google is definitely your best friend.

You can make a complaint but it takes up to 10 working days.

http://www.o2.co.uk/how-to-complain

Re: Proof of Purchase Nightmare

Anonymous — Sat, 28 Nov 2015 12:13:14 GMT

I dont get how google can help?

Re: Proof of Purchase Nightmare

viridis — Sat, 28 Nov 2015 12:14:41 GMT

Your orders screen in my o2 If purchased from o2.
This is also why I keep the delivery docket they put in the packets, it's the only paperwork you get with purchase date and the much needed imei.

Re: Proof of Purchase Nightmare

Anonymous — Sat, 28 Nov 2015 12:18:54 GMT

I must be going crazy because nowhere on my o2 can i see where it says your orders

Re: Proof of Purchase Nightmare

Cleoriff — Sat, 28 Nov 2015 12:18:54 GMT

Yes it should be showing in My O2 under recent orders.....

Re: Proof of Purchase Nightmare

Cleoriff — Sat, 28 Nov 2015 12:20:50 GMT

To get to recent orders sign in to My O2

Click on your phone number

Page fills with a lot of info

Recent orders is on the right hand side of the page near the bottom

Re: Proof of Purchase Nightmare

jonsie — Sat, 28 Nov 2015 12:21:37 GMT

Check your private messages....

Re: Proof of Purchase Nightmare

Bambino — Sat, 28 Nov 2015 12:36:02 GMT

Did the phone come in a box? The IMEI will be on there as well.

Re: Proof of Purchase Nightmare

viridis — Sat, 28 Nov 2015 12:47:04 GMT

@Bambino wrote:
Did the phone come in a box? The IMEI will be on there as well.

Sadly not proof of purchase, op needs something off o2 to prove that phone was purchased through them.

Re: Proof of Purchase Nightmare

jonsie — Sat, 28 Nov 2015 12:50:12 GMT

Previous orders in My O2. .....?

Re: Proof of Purchase Nightmare

Cleoriff — Sat, 28 Nov 2015 13:08:21 GMT

@jonsie wrote:
Previous orders in My O2. .....?

Which is what I said post 8 and 9?....:smileytongue:

Re: Proof of Purchase Nightmare

viridis — Sat, 28 Nov 2015 13:35:32 GMT

And me lol

Re: Proof of Purchase Nightmare

Cleoriff — Sat, 28 Nov 2015 13:44:30 GMT

@viridis wrote:
And me lol

Of course.... lol

Re: Proof of Purchase Nightmare

Anonymous — Sat, 28 Nov 2015 16:26:08 GMT

Ok managed to find my orders in my o2. Still no good to me as there is no mention of he imei. Is there any resolution?

Re: Proof of Purchase Nightmare

Cleoriff — Sat, 28 Nov 2015 16:40:26 GMT

At least in My Orders you will have proof that you purchased the phone from O2.

Is there anywhere searching your old bills in My O2 you can find the IMEI attached to that bill?

*My O2

*Scroll down to the bottom to see Previous bills.... (the last 6 months should be available)

*If you click on one of those it should show your previous phone with associated IMEI

If this isn't available then you will just have to go with what you have got...unless you are prepared to ring CS again and insist firmly that they provide you with the IMEI of that particular phone...?..

Re: Proof of Purchase Nightmare

MI5 — Sat, 28 Nov 2015 16:56:02 GMT

Calling Cs is the only way to get anything official from o2.
Follow complaints procedure if they are unwilling to help you.

Re: Proof of Purchase Nightmare

Anonymous — Sat, 28 Nov 2015 23:20:04 GMT

This is absolutely insane. How can o2 make something so seemingly simple such a catastrophe. im feeling abandoned by o2. they have my money now dont care *sigh*