topic Re: 4G in Discussions & Feedback

4G

Anonymous — Sat, 28 Nov 2015 11:21:02 GMT

Just got my Samsung S6 and 4G coverage is good in my area. My phone settings are set to 4G/3G/2G auto connect. On the O2 website https://www.o2.co.uk/4g/setup/ you enter your number and a code is sent by text. When you enter the code you are given the option to select your phone from the list , but there are no phones on the list !

Is it essential to go through this process at https://www.o2.co.uk/4g/setup/ ? I dont have the 4G symbol on my phone despite being in a hot area

Re: 4G

MI5 — Sat, 28 Nov 2015 11:25:18 GMT

4g should be enabled automatically. Give CS a call on 202 if it's not.

Re: 4G

Anonymous — Sat, 28 Nov 2015 11:27:14 GMT

Thanks, but is it essential to go through this process at https://www.o2.co.uk/4g/setup/ ? I dont have the 4G symbol on my phone despite being in a hot area

Re: 4G

jonsie — Sat, 28 Nov 2015 11:27:42 GMT

You don't need to go through the process.

The criteria is a 4G sim, A 4G tariff and a 4G Phone.

Try texting ACTIVE to 2020, save the settings and reboot the phone.

If you still have issues call customer service to check you are set up for 4G.

Re: 4G

MI5 — Sat, 28 Nov 2015 11:28:49 GMT

No it's not essential.
It should be automated.

Re: 4G

Anonymous — Sat, 28 Nov 2015 11:36:13 GMT

Thank you

Re: 4G

jonsie — Sat, 28 Nov 2015 11:39:13 GMT

Hope you sort it

Re: 4G

MI5 — Sat, 28 Nov 2015 11:42:53 GMT

Let us know if it gets working for you.