https://community.o2.co.uk/t5/Discussions-Feedback/Disgraceful-Customer-Service/m-p/930296#M75523 Go straight to complaints <A href="http://www.o2.co.uk/how-to-complain" target="_blank">http://www.o2.co.uk/how-to-complain</A> but you should have done this much sooner! Fri, 27 Nov 2015 14:48:49 GMT MI5 2015-11-27T14:48:49Z https://community.o2.co.uk/t5/Discussions-Feedback/Disgraceful-Customer-Service/m-p/930295#M75522 <P>Exactly one year ago, I upgraded my phone. However, it did not suit and I returned it within the period allowed. Although I have spoken to O2 on numerous occasions, and despite their promises to amend and refund the account, I am still been billed for the new phone and allegedly within a contract for the non existent phone. I am now at the end of my tether!!!! Has any one else experienced anything similiar and how was it resolved??&nbsp;</P> Fri, 27 Nov 2015 14:42:58 GMT https://community.o2.co.uk/t5/Discussions-Feedback/Disgraceful-Customer-Service/m-p/930295#M75522 Anonymous 2015-11-27T14:42:58Z https://community.o2.co.uk/t5/Discussions-Feedback/Disgraceful-Customer-Service/m-p/930296#M75523 Go straight to complaints <A href="http://www.o2.co.uk/how-to-complain" target="_blank">http://www.o2.co.uk/how-to-complain</A> but you should have done this much sooner! Fri, 27 Nov 2015 14:48:49 GMT https://community.o2.co.uk/t5/Discussions-Feedback/Disgraceful-Customer-Service/m-p/930296#M75523 MI5 2015-11-27T14:48:49Z https://community.o2.co.uk/t5/Discussions-Feedback/Disgraceful-Customer-Service/m-p/930568#M75583 <P>12 months and you continued to pay? Complain now, takes up to 10 working days though.</P> Sat, 28 Nov 2015 13:00:10 GMT https://community.o2.co.uk/t5/Discussions-Feedback/Disgraceful-Customer-Service/m-p/930568#M75583 jonsie 2015-11-28T13:00:10Z