topic Re: O2 Webmail in Discussions & Feedback

O2 Webmail

Anonymous — Wed, 25 Nov 2015 22:50:19 GMT

I have been unable to login to my O2 webmail. It has been working fine up to quite recently.

Not a major problem now, as I have redirected all my email from O2 to SKY. However, still very annoying and of couse, no notification received from anyone (as per usual).

Are there any 'experts' out there who can can give me any information ?

Many thanks.

Fishtank.

Re: O2 Webmail

MI5 — Wed, 25 Nov 2015 22:52:55 GMT

There are a number of threads discussing this if you do a quick search on the forum.
You can also send a message to @Toby who may be able to assist you.

Re: O2 Webmail

Cleoriff — Wed, 25 Nov 2015 23:04:27 GMT

O2 webmail has been closing down for the past 2 years. It seems from the number of posts on here this week they may be shutting down more clients. We have been recommending to anyone with O2 webmail to move to another email provider asap...

Re: O2 Webmail

Anonymous — Thu, 26 Nov 2015 09:54:38 GMT

If my webmail has been shut down can I retrieve it? I have emails on there I need to get to!!!!

Re: O2 Webmail

Bambino — Thu, 26 Nov 2015 09:56:58 GMT

Probably not.

Re: O2 Webmail

MI5 — Thu, 26 Nov 2015 10:01:59 GMT

@Anonymous wrote:
If my webmail has been shut down can I retrieve it? I have emails on there I need to get to!!!!

We are being told to instruct customers to call CS for help with webmail http://www.o2.co.uk/contactus

or send a message to @Toby who may be able to assist you.

Re: O2 Webmail

jonsie — Thu, 26 Nov 2015 10:10:13 GMT

Some people have been able to log in after a few days so all is not lost yet. If you can retrieve your emails then sort yourself out with a new provider. I can recommend GMAIL despite the worries about privacy issues.

Re: O2 Webmail

Toby — Thu, 26 Nov 2015 10:33:17 GMT

Hi @Anonymous,

Please contact customer service about this. They can see what is going on with the account you have been using.

Some webmail accounts will remain active for a certain period (depending on if a member has a now migrated broadband account), so talking to customer service is the best way ascertain each members' individual situation.

Re: O2 Webmail

Anonymous — Thu, 26 Nov 2015 10:47:31 GMT

Thanks for info.

Just been waiting for over an hour to get on live chat

@MI5 wrote:
@Anonymous wrote:
If my webmail has been shut down can I retrieve it? I have emails on there I need to get to!!!!
We are being told to instruct customers to call CS for help with webmail http://www.o2.co.uk/contactus
or send a message to @Toby who may be able to assist you.

Re: O2 Webmail

jonsie — Thu, 26 Nov 2015 10:47:53 GMT

Live chat cannot help you with this. You need to speak to them.

Re: O2 Webmail

Anonymous — Thu, 26 Nov 2015 10:50:45 GMT

I was just following advice on the threads! Will give them a call now!!

Re: O2 Webmail

Toby — Thu, 26 Nov 2015 10:50:50 GMT

Hi @Anonymous,

Sorry for the wait time there! Live Chat can help with this, but you can also give us a call on 202.

Re: O2 Webmail

Anonymous — Thu, 26 Nov 2015 11:21:29 GMT

Thanks, still busy!!

Will have to try again later as I've already spent to much time on this!

Just noticed there is an option to email me when someone replies! Ironic!

Re: O2 Webmail

Anonymous — Thu, 26 Nov 2015 12:53:12 GMT

I have been on chat twice and both times was given information that was incorrect - saying to contact Sky for heaven's sake! They were not aware that people still had o2 webmail so spent ages trying to explain the situation, i.e. Was getting emails up till Tuesday of this week. Been in the the localmo2 store to speak to their o2 guru and he thankfully knew what he was talking about - but couldn't get me into my webmail and even he didn't know why! Great! I have email info in folders on my o2 webmail that is very important and I still can't access it,mheaven though with help the guru in store was able to get my o2 emails sent to my Sky inbox.

Surely o2 could open their mouths and tell us what's happening and at least give us time to move our emails to another provider - I'm talking about the emails in specific folders which won't transfer across! Really really poor communication and the inline chat gurus haven't got a clue!

Re: O2 Webmail

Toby — Thu, 26 Nov 2015 13:22:38 GMT

Hi @Anonymous,

Please send me a private message and we'll look into this.

Re: O2 Webmail

Anonymous — Thu, 26 Nov 2015 13:31:48 GMT

Hi Toby,

do you mind if I PM you too since I've experienced the exact same thing this morning when trying to fix my webmail access. The person on the other end of the phone didn't realise that webmail was still being used and then, after discussion with a supervisor, informed me that the servers were turned off and that my e-mail was gone and not retrievable. I know this to be incorrect so I am very disappointed in the customer service, blatantly feeding me incorrect information. As mentioned, I have no issue with O2 closing its webmail service, but some sort of warning, say a month before the shutdown, would have been very useful. Any help to access my webmail would be very useful. I don't mind relocating my mail, I just need to access them first!

Thanks

Andy

Re: O2 Webmail

Toby — Thu, 26 Nov 2015 13:36:15 GMT

Hi Andy,

Sure thing, send me a message please.

Re: O2 Webmail

Anonymous — Thu, 26 Nov 2015 14:54:36 GMT

I have been having the same problem as the others above for the past few days - when I try to access my O2 webmail on my Windows 10 laptop, I either get a blank page, or it hangs, searching, or it says the page cannot be accessed. I did once get access a couple of days ago, but have had no joy since. I had O2 home boradband which has transferred to Sky, but the O2 webmail facility remained available and I have had no warnings about it being suspended.

Interestingly, I can still access my recent emails and send emails via O2 using my Samsung smartphone. When I first got my laptop with WIndows 8, I tried to set up a link to download my O2 emails onto my Laptop, but it said the email format was wrong - it needed to be changed by the email provider to the newer format - I never did anything about it as it was quite handy having the emails accessible to multiple devices by leaving them on the website. If the O2 webmail is being closed I would like to download all the emails from the webmail server so that I have access to them - quite a lot of them are important or essential for reference.

Can you please tell me how I can access them and get them changed to a format that I can use to download them to my Windows 10 laptop.

I know O2 won't have deleted them, as you are obliged to keep them for a year or so for security reasons.

Re: O2 Webmail

Toby — Thu, 26 Nov 2015 15:01:09 GMT

Hi @Anonymous,

Feel free to send me a PM about this.

I'm working on getting some information for everyone here on the community too

Re: O2 Webmail

jonsie — Thu, 26 Nov 2015 15:04:14 GMT

Sorry @Toby but it seems like one of the servers has either gone down or been switched off.