topic Re: service in shop in Discussions & Feedback

service in shop

Anonymous — Sun, 22 Nov 2015 15:51:00 GMT

I went into O2 shop in Reading at about 13.00 there was 4 salesperson at the rear of the shop 1 person at front asking peoples names and entering on laptop ready for when salespeople finish. The people on the list was going out of shop who was on the laptop surely if the go out the shop then their names should be taken off the list. I was in the shop a good hour before l got seen. Then it only took 2 minutes to answer.

there wasn't any managers in the shop at the time.

Re: service in shop

Cleoriff — Sun, 22 Nov 2015 16:06:07 GMT

Hi @Anonymous Yes it does seem a bit of a weird set up.....did you get your problems solved though?

Re: service in shop

MI5 — Sun, 22 Nov 2015 16:20:54 GMT

You would be better off raising the query with the shop. We'd have no idea why they were doing that?

Re: service in shop

jonsie — Sun, 22 Nov 2015 16:54:13 GMT

Appointment only by the sounds of it. ....just crazy!

Re: service in shop

Anonymous — Mon, 23 Nov 2015 08:11:15 GMT

Wasn't a so called o2 guru was it

Re: service in shop

Toby — Mon, 23 Nov 2015 15:52:18 GMT

Hi @Anonymous,

Sorry to hear you didn't have the best time at the shop. Had you booked an appointment or did you just make a visit? We'll look into this, but I just need to know exactly what happened

Re: service in shop

Anonymous — Mon, 23 Nov 2015 16:53:49 GMT

At first I thought it was an appointment for a guru but I also think it might be people wanting a particular phone & the shop was taking names for when new stock came in. I could be wrong