topic Re: O2 cold calls bordering on harrasment. in Discussions & Feedback

O2 cold calls bordering on harrasment.

Anonymous — Fri, 13 Nov 2015 14:27:46 GMT

I've not been with O2 for years now. But somehow yesterday they got my phone number which is on BT and called me 5 times in less than 24 hours. Even though I explained to stop calling me and that I'm on TPS they still decided to call me 4 more times to try and sell me a contract.

This is an open warning to you. Don't use this company they have a poor service coverage, are almost more expensive than every other provider and continue to harrass members of the public to switch from their provider.

You have been warned.

Re: O2 cold calls bordering on harrasment.

MI5 — Fri, 13 Nov 2015 14:32:15 GMT

You can make a complaint here if you wish http://www.o2.co.uk/how-to-complain

Re: O2 cold calls bordering on harrasment.

Cleoriff — Fri, 13 Nov 2015 14:33:35 GMT

What number called you? It may well be a trusted partner...or someone pretending to be O2 and actually a third party seller

Have a look at this thread and see if it helps..

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Are-you-fed-up-with-spam-calls-and-texts-Follow-these-steps-to/m-p/386364#M37293

Re: O2 cold calls bordering on harrasment.

MI5 — Fri, 13 Nov 2015 14:36:17 GMT

Most likely a 3rd party but complaints will investigate it.

Re: O2 cold calls bordering on harrasment.

jonsie — Fri, 13 Nov 2015 15:04:35 GMT

Can you not just block the number?

Re: O2 cold calls bordering on harrasment.

Anonymous — Fri, 13 Nov 2015 16:54:08 GMT

The phone number is 01619023758

I refuse to block the number as the more times they call me the more evidence and ammo I have to file reports to TPS.

Also having another app running on my phone to block numbers using up battery life is not something I should be having to do, especially when I've explained I do not wish to be contacted.

Also the complaints procedure involves me phoneing a premium rate phone number and being put on hold for 10 minutes at which point my phone hung up as my monthy allowence of £15 had been used up. So yeah. Avoid O2 they are nothing but annoying and overly agreesive with their sales tactics.

Re: O2 cold calls bordering on harrasment.

Anonymous — Fri, 13 Nov 2015 17:03:00 GMT

I will just add that everytime they have called me the have stated that they are O2. They have not said they are a 3rd party. Their call always starts the same way. "Hello my name is ....... I'm calling from O2 to discuss your service with us.

Like I said I've not been with O2 for years and I have no idea why they think I have anything to do with them.

Re: O2 cold calls bordering on harrasment.

MI5 — Fri, 13 Nov 2015 17:15:29 GMT

Not much else we can suggest tbh.
Report it to TPS and let them deal with it.

Re: O2 cold calls bordering on harrasment.

Bambino — Fri, 13 Nov 2015 18:01:37 GMT

This is from the TPS website:

"The Telephone Preference Service (TPS) and the Corporate (CTPS) are happy to offer a complaint handling service as a value added service, however we are not the body responsible for enforcement and we are unable to take enforcement action against companies complained about."

Just block the number.

Re: O2 cold calls bordering on harrasment.

jonsie — Sun, 15 Nov 2015 10:46:14 GMT

Why get Needless stress? Just block the number. I appreciate your point but the solution is simple.