topic Re: premium information received? in Discussions & Feedback

premium information received?

Anonymous — Tue, 10 Nov 2015 09:58:38 GMT

I have just received notification of my next bill and instead of the normal 25-30 pounds it is for £69 which includes 9 premium information calls at £3.75 each totalling £33.75. I am a pensioner and have my mobile for security what the he'll is this I have spoken to 02 and there is nothing they can do for me surely even just the fact that my bill has suddenly increased so dramatically should have stood out, somehow I have to find this extra money .

Re: premium information received?

Cleoriff — Tue, 10 Nov 2015 10:03:44 GMT

Hi @Anonymous Have you text any short code (5 digit numbers) to vote in competitions etc?

http://www.o2.co.uk/help/everything-else/extras-and-premium-rates

This is usually the cause of higher than expected bills?

Re: premium information received?

MI5 — Tue, 10 Nov 2015 10:05:53 GMT

You need to speak to CS again and ask them for the numbers you have dialed that incurred these charges.
That may then remind you of anything that you have called or at least we can then advise you of what the calls were for.

Re: premium information received?

Anonymous — Tue, 10 Nov 2015 10:07:54 GMT

I have spoken to them and the calls are to me not from me!

Re: premium information received?

Anonymous — Tue, 10 Nov 2015 10:09:43 GMT

Not that I am aware of how can you be charged for unwanted calls coming to you!

Re: premium information received?

Cleoriff — Tue, 10 Nov 2015 10:15:20 GMT

Well customer services should tell you what these numbers are...and why you have been charged. Otherwise check this site and report any issues you are having..

https://www.phonepayplus.org.uk/

Re: premium information received?

Bambino — Tue, 10 Nov 2015 10:14:46 GMT

Have you subscribed to anything recently using your phone or inadvertently clicked on a link in a text message?

Re: premium information received?

Cleoriff — Tue, 10 Nov 2015 10:17:38 GMT

@Anonymous Is there any chance you could look at the numbers that have incurred charges.. and post them here?

Re: premium information received?

MI5 — Tue, 10 Nov 2015 10:24:27 GMT

You cannot legally be charged for receiving a call if you are in the UK unless you have subscribed to a service that stipulates such charges.
You need the numbers to report them to the regulator, Phonepayplus, but post them here too so we can look into them for you.

Re: premium information received?

jonsie — Tue, 10 Nov 2015 12:44:31 GMT

Are you sure these charges aren't for subscription texts?