topic Re: phone in Discussions & Feedback

phone

Anonymous — Wed, 04 Nov 2015 15:42:22 GMT

PLEASE READ!
My sons screen has recently been damaged. We all break phones - it happens. After missing the warranty on his year old iPhone 5C, we sought to find help from somebody who could quick fix the phone. After removing the screen and examining the phone, two counterfeit, Chinese and improper parts have been found on his phone which was given to him by O2, the first being the main button (has a sticker on it) and the second, a false screen with a smaller front camera t...han other phones! Apple have quite clearly been creating cheaply built phones to reduce costs and make people pay extra to get them fixed when broken. After trying to approach both O2 and Apple, they have disclosed that there is "nothing they can do". Now my son is without a mobile phone which he desperately needs for work. Please like and share this status and spread the word about Apples "fake phones".

Re: phone

Bambino — Wed, 04 Nov 2015 16:40:25 GMT

Hello @Anonymous. Firstly, damaged screens are usually not covered by warranty. Even some insurance policies won't cover you for that. Secondly, you say the phone was 'given' to him by O2. Did he buy the phone from O2? Did it come under a contract or was it a Pay & Go phone? You haven't been very clear about this. This isn't Facebook. This is a customer to customer forum. No one is going to share his status here.

Re: phone

MI5 — Wed, 04 Nov 2015 16:44:51 GMT

Spam innit?

Re: phone

viridis — Wed, 04 Nov 2015 16:45:11 GMT

You do realise of course every iphone on earth is made with cheap Chinese parts....

Re: phone

Toby — Wed, 04 Nov 2015 16:51:07 GMT

Hi @Anonymous,

Welcome to the community. I'm Toby, the community manager. Just to clarify, is this a general comment about the quality of iPhones or do you believe your specific device to be counterfeit?

Re: phone

viridis — Wed, 04 Nov 2015 16:56:55 GMT

She believes the iPhone she got from O2 is made using counterfeit Chinese parts and not original apple parts.

Re: phone

Bambino — Wed, 04 Nov 2015 16:59:47 GMT

I think @MI5's assessment may be correct.

Re: phone

viridis — Wed, 04 Nov 2015 17:05:20 GMT

Copy and paste spam no doubt from someone uninformed off Facebook.
But just in case it can get fed back to the original op...

1 warranty will not cover broken screens, ever.
2 only an apple certified engineer is qualified to tell you what should or should not be inside an iphone, not Stan from the market...
3 every piece of hardware inside an iphone is made in China.
4 there is nothing they can do refers to the fact Stan from the market has opened the iPhone and done God knows what, they do not want that liability.

Re: phone

Toby — Wed, 04 Nov 2015 17:20:45 GMT

Guys, until we know for sure, lets not assume eh? Or if you do, please PM me or report it, rather than publicly stating this, just in case it is genuine (regardless of potential factors)

@Anonymous, feel free to PM me about this.

Re: phone

Anonymous — Wed, 04 Nov 2015 20:29:02 GMT

INIT ?YES THIS IS FOR REAL

Re: phone

MI5 — Wed, 04 Nov 2015 20:32:01 GMT

So who was it that examined the phone and what are their qualifications?

Re: phone

Bambino — Wed, 04 Nov 2015 21:14:16 GMT

@Anonymous, so if you are for real, have you read the comments related to your first post? Were you told by anyone from O2 or Apple that damaged screens are not covered under warranty? Are you aware that iPhones are made in China? Which parts do you think are counterfeit? What point are you trying to make?

Re: phone

jonsie — Thu, 05 Nov 2015 08:30:03 GMT

Apple use various sources in China for parts. Often different sources for the same part. Return the phone to Apple and let them inspect it but as it's been opened by a third party they are unlikely to admit to any liability.