topic Re: Why are O2's systems so slow? in Discussions & Feedback

Why are O2's systems so slow?

fonealan — Fri, 30 Oct 2015 13:09:03 GMT

A few days ago I registered for the extra 1GB promotion on International PAYG. It took 6 hours to receive a confirmation text.

Yesterday I topped up and got my usual allowances straight way. I'm still waiting for a confirmation text that I have the extra 1GB allownace. Sending 'Balance' to 20202 or calling 4444 does not mention the 1GB.

How long do I have to wait?

Why do O2's systems take so long to do this?

Re: Why are O2's systems so slow?

MI5 — Fri, 30 Oct 2015 13:11:44 GMT

Best to call 4445 for confirmation, we can't access your account to check here.

Re: Why are O2's systems so slow?

jonsie — Fri, 30 Oct 2015 13:18:41 GMT

O2's systems update at midnight or possibly on your anniversary date. Speak to customer service and they can update it straight away. Speak, not live chat.

Re: Why are O2's systems so slow?

Toby — Fri, 30 Oct 2015 13:27:34 GMT

Hi @fonealan,

Welcome to the community

Please either give us a call or use Live Chat to talk to one of our advisers about the issue here. I'll definitely be feeding back your thoughts on the speed of our systems also.

Re: Why are O2's systems so slow?

fonealan — Fri, 30 Oct 2015 15:26:13 GMT

Thanks for the replies... Text has now arrived with extra 1GB.

But still wonder why you have to wait!!