topic Re: PM Connect in Discussions & Feedback

PM Connect

Anonymous — Thu, 29 Oct 2015 07:28:23 GMT

Can anyone help I have recently been charged £6 for something I have no idea about when looking at my bill I noticed a charge as above relating to PM Connect. I believe this to be a scam. Can anybody shed any light on this I have reported this to O2 but as yet have heard nothing back.

Re: PM Connect

Anonymous — Thu, 29 Oct 2015 07:45:49 GMT

@Anonymous wrote:
Can anyone help I have recently been charged £6 for something I have no idea about when looking at my bill I noticed a charge as above relating to PM Connect. I believe this to be a scam. Can anybody shed any light on this I have reported this to O2 but as yet have heard nothing back

You can report it but you may have clicked on a link & subscribed to this service

Re: PM Connect

Cleoriff — Thu, 29 Oct 2015 07:57:19 GMT

Hi @Anonymous Have you dialled any 0800 numbers or 118? It is a Per Minute access charge connection according to this article http://www.techadvance.co.uk/blog/2015/07/uk-calling-o2-access-charges-from-july-2015-calls-to-08-09-and-118-numbers/

(Scroll down to the bottom of the article for a table of costs)

However a further search turned up a company called PM Connect Ltd which is something you subscribe to. To check out exactly what this charge is, as I think it could be the access charge... you need to phone customer services http://www.o2.co.uk/contactus

Re: PM Connect

Anonymous — Thu, 29 Oct 2015 08:38:33 GMT

Hi,
Thanks for the swift response. I have spoken to 02 who are looking into this, however it is nothing I have subscribed to or any number I have rung O2 have confirmed this last week, but thanks for your help.

Re: PM Connect

Cleoriff — Thu, 29 Oct 2015 08:51:46 GMT

@Anonymous wrote:
Hi,
Thanks for the swift response. I have spoken to 02 who are looking into this, however it is nothing I have subscribed to or any number I have rung O2 have confirmed this last week, but thanks for your help.

Thanks for coming back to update @Anonymous. Will you let us know the outcome when O2 have finished looking into this? It will help anyone else who has the same problem.

Welcome to the forum by the way...:smileyhappy:

Re: PM Connect

Anonymous — Thu, 29 Oct 2015 09:58:03 GMT

Thanks for coming back to the forum and giving us an update @moobmeister!

As @Cleoriff says, please come back and let us know the resolution so that we can guide future users with the same issue

Re: PM Connect

Anonymous — Sat, 14 Nov 2015 10:14:43 GMT

Wow. This is a complex Scam and one I do hope O2 will help its customers resolve. I have had good support so far from O2 customer services but must now wait 14 days for a refund direct from PM Connect. Yes, I have been billed for two lots of £3 on the 02/11 and 09/11. O2 put me through to PM connect who stated that I had subscribed by clicking on an advert that would bill me a subscription if i did not cancel within 30 days. I have no recollection of the advert. They also confirmed that I received a text to confirm the subscription. Of course there is no record on my phone. They have cancelled the subscription but my refund will come in the shape of a text that I will have to take to the post office and recieve cash. Ill inform you of progress. O2 gave me a number to text STOP to. (80206) which may be useful to others. I asked PM Connect for a direct contact number should the refund no be succesful which is 03301 224968. A very clever scam which is apparently within the rules, although my dispute is that I did not receive either the add or the follow up text.

ps - just looked at where I was 30 days before the subscription. On the boat fishing from 3am so unlikely to have been reading adverts. Ummm

Re: PM Connect

adamtemp64 — Sat, 14 Nov 2015 10:21:10 GMT

Also raise a complaint with http://www.phonepayplus.org.uk the regulator for premium rate numbers

Re: PM Connect

Cleoriff — Sat, 14 Nov 2015 10:57:16 GMT

This just gets worse and worse. @adamtemp64 Maybe time to update your help link? Though where you would start and end is anyones guess......You could probably have open editing rights?

Re: PM Connect

adamtemp64 — Sat, 14 Nov 2015 11:18:20 GMT

@Cleoriff wrote:
This just gets worse and worse. @adamtemp64 Maybe time to update your help link? Though where you would start and end is anyones guess......You could probably have open editing rights?

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Are-you-fed-up-with-spam-calls-and-texts-Follow-these-steps-to/m-p/386364#M37293

has this

"If you are receiving premium rate spam from shortcodes then head over to the regulators site and lodge a complaint there, we have on these forums seen people get their money back from these scammers http://www.phonepayplus.org.uk/ "

Which is what this sort of scam is or do you think it needs to be worded differantly

Re: PM Connect

Cleoriff — Sat, 14 Nov 2015 11:21:41 GMT

No... on reflection that is open enough to cover everything ...and new stuff that we may come across. Thanks for the reminder......:smileywink:

Re: PM Connect

jonsie — Sat, 14 Nov 2015 17:02:45 GMT

I'm not sure how this is an O2 problem. Surely this is down to PhonePayPlus as the regulators. I would be calling the direct number for a refund and cancellation. Thankfully the op spotted the problem straight away, some people don't notice for months.

Re: PM Connect

beco1963 — Fri, 11 Dec 2015 09:34:34 GMT

Hi i have just got my bill from o2 and there is a charge of 15 pounds from pm connect i have spoke to o2 and they give me the code to stop the subscription and like you it was a advert on a website that i have no knowledge of looking at and i know i have not had a text to tell me that the subscription had been set up i will make a complaint to regulator so thanks for giving the direct number for pm connect and the email address for the regulator this is just wrong and companys like this should not be alowed to get away with it

Re: PM Connect

MI5 — Fri, 11 Dec 2015 09:40:02 GMT

Everyone seems to be out to scam someone these days.
Consumers need to be vigilant and report everything suspicious or sneaky.

Re: PM Connect

Cleoriff — Fri, 11 Dec 2015 09:51:59 GMT

Customers also need to be careful what links they click on. My first post showed it was a subscription service accessed via an advert with a link. I believe one of the posters got a refund by complaining to PM Connect directly)

Re: PM Connect

jonsie — Fri, 11 Dec 2015 14:42:26 GMT

I hope you can get a refund, its a little unnerving just how easy it is to sign up for these services. Certainly the biggest problem by far is facebook.

Re: PM Connect

Anonymous — Mon, 21 Dec 2015 13:24:58 GMT

I have just had 7 lots of £3.00 for the PM Connect App which i know nothing about. O2 have credited the £9.00 for december, however im not sure how to connect with PM connect. Advise please.

Re: PM Connect

MI5 — Mon, 21 Dec 2015 15:24:24 GMT

PM connect is just the platform used by companies to scam innocent users.
You need the number on your bill to track down the culprit.

Re: PM Connect

Anonymous — Mon, 21 Dec 2015 18:59:04 GMT

Text 80206 to stop more money coming out of your account.

Please try this number for PM Connect 03301 224968. Explain to them that you have not susbscribed to their app thye should look into it will take approx 72 hours they should send you an email confirming this. Once thye have done this they again should send you a text with a code. Once you ahve the code you can go to your neartes Post Office show them the code and they will give you your money back. Any problems post a message on here

Re: PM Connect

adamtemp64 — Mon, 21 Dec 2015 19:27:49 GMT

@Anonymous wrote:
Text 80206 to stop more money coming out of your account.
Please try this number for PM Connect 03301 224968. Explain to them that you have not susbscribed to their app thye should look into it will take approx 72 hours they should send you an email confirming this. Once thye have done this they again should send you a text with a code. Once you ahve the code you can go to your neartes Post Office show them the code and they will give you your money back. Any problems post a message on here

That is all good advice but to help shut this scam down everybody affected must report to the regulator www.phonepayplus.org.uk only when they have enough complaints will this stop