topic Re: Porting Issues From Vodafone in Discussions & Feedback

Porting Issues From Vodafone

Anonymous — Wed, 28 Oct 2015 17:22:14 GMT

Have any other customers had issues with receiving calls from Vodafone mobiles since porting from Vodafone to 02?

I've had an issue since April 2015 that since changing networks that my clients on Vodafone can text but cannot call me. Despite finding various forums online and even some on the 02 Community itself I cannot get any assistance from either network to solve the issue.

Having called Business Support almost fornightly for 6 months I'm no nearer to sorting the problem and am at my wits end so looking for any ideas or support on the issue.

I'm convinced its a support issue, everything I've read and every conversation seems to support that. Each time I call for an update its like starting the whole procedure and complaint again so could anyone offer some advice what to do next other than cancelling my current contract as I'm not being suplied with adequate service.

Sad And Disgruntled Customer who's Patience Is Runng Out

Re: Porting Issues From Vodafone

adamtemp64 — Wed, 28 Oct 2015 17:29:26 GMT

Porting is donor lead so the issue lies with vodafone. Only Vodafone can resolve this for you

old news article about porting but it is still the same http://www.mobileeurope.co.uk/news-analysis/ofcom-sticks-with-donor-led-mnp-but-cuts-porting-time

Re: Porting Issues From Vodafone

Anonymous — Wed, 28 Oct 2015 17:29:14 GMT

Apologies a Porting Issue

Re: Porting Issues From Vodafone

Anonymous — Wed, 28 Oct 2015 17:32:53 GMT

Thanks for reply, have tried talking to Vodafone direct but they aren't interested as I'm an ex customer

Re: Porting Issues From Vodafone

adamtemp64 — Wed, 28 Oct 2015 17:36:16 GMT

They have to take ownership of the issue you maybe an ex customer but the process failed they have to sort this for you.

Hove have you esclated it with o2 so far?

Re: Porting Issues From Vodafone

MI5 — Wed, 28 Oct 2015 17:36:18 GMT

Ask o2 cs to request the porting files again from Vodafone.

Re: Porting Issues From Vodafone

Anonymous — Wed, 28 Oct 2015 17:52:04 GMT

Called nearly fortnight, been told its been looked into

Been into a store to prove its not my iphone

Changed the SIM

Disconnected and reconnected to the network

Asked to be ported again

Re: Porting Issues From Vodafone

adamtemp64 — Wed, 28 Oct 2015 17:59:13 GMT

As It has gone on so long follow the last step in the complaints process with o2 and escalate to the complaint review service http://www.o2.co.uk/how-to-complain.

I will also tag @Toby to see if he can find a way to help you

Re: Porting Issues From Vodafone

Anonymous — Wed, 28 Oct 2015 18:02:05 GMT

Many thanks as 02 have just said they can do nothing and I have to go through Vodafone

Re: Porting Issues From Vodafone

MI5 — Wed, 28 Oct 2015 18:05:35 GMT

@Anonymous wrote:
Many thanks as 02 have just said they can do nothing and I have to go through Vodafone

That is actually correct though.

Re: Porting Issues From Vodafone

adamtemp64 — Wed, 28 Oct 2015 18:18:05 GMT

as I said in post 5 lol

@MI5 wrote:
@Anonymous wrote:
Many thanks as 02 have just said they can do nothing and I have to go through Vodafone
That is actually correct though.

Re: Porting Issues From Vodafone

Anonymous — Wed, 28 Oct 2015 18:55:25 GMT

As you can see this is taking up most of my day.

just got off the phone to the Vodafone Business team and their response was once a PAC code is issued the problem lies with the new provider and theres nothing than can do to help.

hello - rock meet hardplace

Re: Porting Issues From Vodafone

adamtemp64 — Wed, 28 Oct 2015 19:08:13 GMT

ask vodafone for a deadlock letter and esclate it to there ombudsman service as per the info here http://www.vodafone.co.uk/vodafone-uk/forms/complaints/#

Re: Porting Issues From Vodafone

Anonymous — Wed, 28 Oct 2015 19:10:50 GMT

Thanks for the info

Getting to the point where moving to a new supplier seems a bette option but concerned the issue will just follow me there as it means Porting again

Re: Porting Issues From Vodafone

Bambino — Wed, 28 Oct 2015 19:14:00 GMT

Why are there three threads running on the same topic by the same OP?

Re: Porting Issues From Vodafone

Cleoriff — Wed, 28 Oct 2015 19:30:32 GMT

@Bambino wrote:
Why are there three threads running on the same topic by the same OP?

I asked the same Lou when there were only two. I asked for them to be combined as it is getting more than confusing now

Re: Porting Issues From Vodafone

Anonymous — Wed, 28 Oct 2015 21:49:38 GMT

Because the customer is so disgruntled and dissilussioned by 02 he hoped they would at least they monitor their own community site

Re: Porting Issues From Vodafone

Cleoriff — Wed, 28 Oct 2015 21:53:05 GMT

@Anonymous Our community manager @Toby and moderators @Anonymous and @Anonymous do monitor the forum. They will see your posts in the morning....

Re: Porting Issues From Vodafone

Toby — Thu, 29 Oct 2015 08:42:38 GMT

Hi @Anonymous,

I'll answer your PM now.