topic Re: Why is my mobile phone signal AND mobile network coverage so terrible? in Discussions & Feedback

Why is my mobile phone signal AND mobile network coverage so terrible?

Anonymous — Mon, 26 Oct 2015 13:21:58 GMT

Hi all,

Bought a Samsung s5 mini last August ('14) with 24M 2GB 4G monthly tarrif. I don't make a lot of calls or use the internet on my phone much when I'm out and about. For the first year it was fine, but a month or two ago the service started to get really bad. My data would show plently left but it hardly ever works outside of the house (when I'm using wifi).

I have been in the process of moving house to a different city over september and haven't had the chance to get into an o2 shop but the problem is really starting to get on my nerves, considering the amount I am paying for a service I can barely use (£30 pm). Half the time my phone won't connect calls and the internet just doesn't work. I thought it could be just the signal is bad with the lines in both the places where I was living, which is currently in the Huddersfield area - but as I said it worked well for a long time and then all of a sudden it went about 6 weeks ago. So does anyone here have similar experience or know how I might go about solving this? Or I will have to go direct to o2 and/or cancel my tarrif. Thanks in adance.

Re: Why is my mobile phone signal AND mobile network coverage so terrible?

Cleoriff — Mon, 26 Oct 2015 13:28:20 GMT

The only way to cancel your contract/tariff is to pay it in full....

Have you checked to see what network issues you might be having?A self help thread here...

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-everyone/m-p/593752#M59833

Re: Why is my mobile phone signal AND mobile network coverage so terrible?

adamtemp64 — Mon, 26 Oct 2015 13:30:04 GMT

Also the o2 network is going through a major upgrade at the moment and if your area is being done it will show on the status checker.

Re: Why is my mobile phone signal AND mobile network coverage so terrible?

Anonymous — Mon, 26 Oct 2015 13:41:03 GMT

Thank you for the link to the thread. The area where I was both living before and now are currently working fine. The phone on/off also makes no difference, nor does removing my sim or battery. I am beginning to think it is a problem with my device as my partner is on Tesco mob network (who use the same masts as o2) and the signal is far superior to mine. I haven't anyone near me however with an o2 device to check my sim in, so I might have to call into the shop and see how that goes if there's no other suggestions...

Re: Why is my mobile phone signal AND mobile network coverage so terrible?

adamtemp64 — Mon, 26 Oct 2015 13:45:03 GMT

If the tescos mobile is fine then that may indicate either sim or handset issues.

Re: Why is my mobile phone signal AND mobile network coverage so terrible?

Cleoriff — Mon, 26 Oct 2015 13:46:09 GMT

Suggest you try a new sim first then...

Re: Why is my mobile phone signal AND mobile network coverage so terrible?

jonsie — Mon, 26 Oct 2015 15:50:21 GMT

Have you tried the sim in your partners phone? Adapters are available from Tesco or o2 free. I think am o2 sim will work in a Tesco phone or you can a sim swap instore. That will be a clear indication as to where the problem lies.

Re: Why is my mobile phone signal AND mobile network coverage so terrible?

MI5 — Tue, 27 Oct 2015 15:58:53 GMT

Sim faults are rarely intermittent so I would send the phone to Samsung for repair.
Call 0330 SAMSUNG (726 7864)