topic Re: New Customer already not impressed in Discussions & Feedback

New Customer already not impressed

Anonymous — Thu, 22 Oct 2015 14:33:25 GMT

I ordered an Iphone 6S Plus on Monday I relized I had put the wrong delivery date on the order and now cant chance it or even chance it to click and collect in store, I cant beleive a company the size of O2 can not change the delivery date of an order (this phone is in stock) but if i canceled the order and raised a new order i could have it delivered tomorrow, and also the money i had pay upfront £200 for poor credit history wont be refunded until 5-10 days, the response to me stating that i have not got another £200 sitting around doing nothing to enable me to cancel the order and reorder it was "oh well you need to wait then" i thought EE's customer service was shocking O2 dont seem far behind so far

Re: New Customer already not impressed

Cleoriff — Thu, 22 Oct 2015 16:51:18 GMT

I take it you have contacted customer services if you got that response? it may be a good idea to ring again....get a different advisor and see if you get any joy changing the date with someone new. It is best to speak to someone rather than use Live Chat...

http://www.o2.co.uk/contactus

Re: New Customer already not impressed

MI5 — Thu, 22 Oct 2015 16:24:39 GMT

What delivery date did you put ?

Re: New Customer already not impressed

Anonymous — Fri, 23 Oct 2015 15:34:35 GMT

Yes I have spoken to 3 different people, first one told me i could not change the date, so i thought i would try again this time i was told i could pick up from my local store spoke to my local store and they advised they dont have access to online orders so i would have to phone them back phoned them back and surprise surprise i could only do this if i canceled the order and started again, then the 3rd person said the dont have the abilty to change a deliver date

Re: New Customer already not impressed

Anonymous — Fri, 23 Oct 2015 15:35:58 GMT

i was ment to put the 29th, but i was a week ahead of myself and put the 5th November

Re: New Customer already not impressed

MI5 — Fri, 23 Oct 2015 15:43:04 GMT

It's ridiculous ain't it !

Re: New Customer already not impressed

adamtemp64 — Fri, 23 Oct 2015 17:21:34 GMT

From memory o2 has 3 seperate stock control systems.

1 Online/telesales

2 In store

3 Business

Once an order has been placed then the only option is to cancel.

As it may be in stock for online but not instore etc.

But you would have thought o2 online if in stock could alter the delivery date of reserved stock @Toby any way this can be fedback ?

Re: New Customer already not impressed

MI5 — Fri, 23 Oct 2015 16:12:33 GMT

At a push I can understand the reasons behind them not allowing some changes (phone type, colour, size etc) but surely the delivery date can't be that difficult to accomplish?

Re: New Customer already not impressed

Toby — Mon, 26 Oct 2015 08:04:19 GMT

I shall do @adamtemp64

Hi @Anonymous, sorry to hear about and I can understand the frustration here. I shall talk to the rest of the team to see if the process can be alerted or improved in future.