topic Re: Moving from O2 Pay & Go in Discussions & Feedback

Moving from O2 Pay & Go

Anonymous — Sat, 24 Oct 2015 18:35:51 GMT

I need to change my son's O2 Pay & Go to EE because we do not get a signal in the village we live in. I visited an O2 shop in Aberdeen today and they told me that it would cost £15; surely that isn't correct?!?

Re: Moving from O2 Pay & Go

MI5 — Sat, 24 Oct 2015 18:42:36 GMT

£15 for what?
All you need is to call 4445 and ask for the PAC (free for PAC but call may cost 25p depending on tariff) and give this to EE once you have an EE sim card.

Re: Moving from O2 Pay & Go

MI5 — Sat, 24 Oct 2015 18:43:59 GMT

If they were talking about unlocking your O2 phone, this indeed will cost £15 - details here http://community.o2.co.uk/t5/Other-Products-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-card/td-p/540294

Re: Moving from O2 Pay & Go

Cleoriff — Sat, 24 Oct 2015 18:47:45 GMT

@MI5 wrote:
If they were talking about unlocking your O2 phone, this indeed will cost £15 - details here http://community.o2.co.uk/t5/Other-Products-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-card/td-p/540294

Just checking Rich (for my info) ...is it free to unlock if more than 12 months old?...

Re: Moving from O2 Pay & Go

MI5 — Sat, 24 Oct 2015 18:52:37 GMT

No, only free for contract phones. PAYG is always £15 but they will only unlock after 12 months.

Re: Moving from O2 Pay & Go

Cleoriff — Sat, 24 Oct 2015 19:18:49 GMT

@MI5 wrote:
No, only free for contract phones. PAYG is always £15 but they will only unlock after 12 months.

Right...that's where the 12 months came in....Thanks

Re: Moving from O2 Pay & Go

MI5 — Sat, 24 Oct 2015 19:21:11 GMT

No worries

Re: Moving from O2 Pay & Go

Anonymous — Sat, 24 Oct 2015 21:48:53 GMT

Thanks for feedback but I'm still confused. I don't have an O2 phone and I have my own phone that I have put an O2 SIM card in. O2 can't provide a service in the village where I live but they still want £15 for me to change to a provider that can give me a service! Surely something is not right here!!

Re: Moving from O2 Pay & Go

Cleoriff — Sat, 24 Oct 2015 21:51:35 GMT

The thing is when you put the O2 sim in your phone it would probably have locked to that network. Just out of interest have you tried another network sim in to see if it is actually locked?

Re: Moving from O2 Pay & Go

Anonymous — Sat, 24 Oct 2015 22:03:37 GMT

Yes, I got the EE Sim thinking that because I own the device I can put whatever sim I want in. I then got the message that it was locked and took it to the O2 shop, where they told me it would cost £15. I should have done my homework before putting the O2 sim in but still find it weird that they can't provide a service and I'm expected to pay them for that pleasure!!

Re: Moving from O2 Pay & Go

MI5 — Sat, 24 Oct 2015 22:07:49 GMT

It's a standard PAYG unlocking fee for everyone no matter where they are.
You can try complaints to see if they will fix it for you http://www.o2.co.uk/how-to-complain or if you have access to an o2 contract sim you can get it unlocked for free?

Re: Moving from O2 Pay & Go

MI5 — Sat, 24 Oct 2015 22:08:55 GMT

I assume you have an iPhone btw?

Re: Moving from O2 Pay & Go

Anonymous — Sat, 24 Oct 2015 22:19:17 GMT

Hi, yes it is an iPhone 4s. I have an iPhone 5s with an O2 Business Sim in it, could I put that one into the 4s and it would unlock immediately? Could I then use the EE sim?

Re: Moving from O2 Pay & Go

MI5 — Sat, 24 Oct 2015 22:24:37 GMT

Put the contract sim in the phone you want unlocking and use it to register it on the network - a day should do it, then fill out the unlock form and it won't cost you a penny

Re: Moving from O2 Pay & Go

Anonymous — Sat, 24 Oct 2015 22:56:32 GMT

Brilliant, thanks for all your help and advice😃
One last thing, after I put the sim in, do you mean that I have to keep it in the 4s until I send the unlock form and receive a reply?

Re: Moving from O2 Pay & Go

MI5 — Sat, 24 Oct 2015 22:57:23 GMT

No, just for a day or two......

Re: Moving from O2 Pay & Go

Anonymous — Sun, 25 Oct 2015 13:43:16 GMT

Unfortunately, when I went to change out the sims I discovered that the 5s is a different size to the 4s, so won't fit😩
It looks like I am going to have to pay O2 for not being able to provide a service after all😡

Re: Moving from O2 Pay & Go

adamtemp64 — Sun, 25 Oct 2015 13:48:20 GMT

Pop into an o2 store and get a free sim adaptor to use you nano sim in the micro sim slot of the 4s