topic Plague of 'you're out of Credit ' text messages in Discussions & Feedback

Plague of 'you're out of Credit ' text messages

Anonymous — Sat, 24 Oct 2015 17:34:46 GMT

Dear O2,

I would like to ask one simple question - why do you feel it necessary to hound me with text messages telling me I'm out of credit - approx 20 in the last 3 days !! One will suffice . I know I'm out of credit ! I will top up when I choose and NOT because you hound me every 2 minutes !!! I have been a loyal customer since O2 was BT Cellnet - but the past few months of hounding by text have made me seriously condsider moving provider. pleeeaaaasssseeee STOP the multiple 'You're out of credit' texts

Thankyou

one VERY pi***d off customer !!!

Re: Plague of 'you're out of Credit ' text messages

MI5 — Sat, 24 Oct 2015 17:45:47 GMT

Call 4445 and ask CS to turn off balance text notifications....

Re: Plague of 'you're out of Credit ' text messages

Cleoriff — Sat, 24 Oct 2015 17:47:39 GMT

Give them a ring and tell them on 4445 (having said that you will probably have to top up to call them depending on your tariff)

Re: Plague of 'you're out of Credit ' text messages

MI5 — Sat, 24 Oct 2015 18:16:03 GMT

Just to add @Anonymous that o2 won't see your message here so it will not change unless you call them directly.