topic Re: o2 e mail and windows 10 in Discussions & Feedback

o2 e mail and windows 10

Anonymous — Fri, 23 Oct 2015 19:48:41 GMT

I have just bought a new windows 10 laptop for my dad and he has an O2 e mail address. He moved his brodband to Sky when they took over 02 broadbadn and later to BT. The problem is that I cant get the windows mail programme on the laptop to recognise his e mail and password. The password and e mail address are correct as I have set it up on my phone. I have also managed to set up my BT email on his new laptop.Anyone got a solution. Its doing my head in. any help would be appreciated

Re: o2 e mail and windows 10

Cleoriff — Fri, 23 Oct 2015 20:13:33 GMT

O2 email started to be discontinued in Sept 2013 unless you moved to Sky. Probably Windows 10 won't recognise it now as it isn't supported . We have been advising customers to set up a new email account for a few months. If you are having problems it is probably better to forget O2 email and start with something new...

Edited to add.... my husband ran Win 10 and we have a BT email address. It worked fine

Re: o2 e mail and windows 10

MI5 — Fri, 23 Oct 2015 20:28:03 GMT

What app / client are you using for the o2 email address?