topic O2 are a rip off in Discussions & Feedback

I was mislead by O2, see comments.

Anonymous — Wed, 21 Oct 2015 10:31:59 GMT

~~Today I had a plan in mind, phone O2 and complain about how bad they are and have my final payment reduced, then head to EE or some other similar bad company.~~

~~Instead I have just renewed my contract as the O2 worker bee managed to get me a 64gb iphone 6s Plus for the same price per month as the 16gb model.~~

~~So yeah, i'm very happy and this goes to show that like most companies O2 does have it's bad apples but today I managed to find a nice one who went out his way to get me the best deal possible.~~

~~Maybe they make it sound more complicated over the phone than it is but he made me a happy customer again and that's a good thing, right?~~

~~Just gotta wait now for the email to come to actually order the device.~~

- edit -

Ok so the email never arrived and I was made out to be either stupid or confused as to what was said. I know what was said I am neither stupid or confused. Please see comments below for the full story.

Re: I've Been naughty - Kinda

MI5 — Wed, 21 Oct 2015 08:51:12 GMT

I got a good deal to upgrade too - It certainly helps to call and speak to someone.

Re: I've Been naughty - Kinda

Anonymous — Wed, 21 Oct 2015 08:54:41 GMT

I just wish the email would hurry up

Re: I've Been naughty - Kinda

Cleoriff — Wed, 21 Oct 2015 08:57:21 GMT

@Anonymous wrote:
I just wish the email would hurry up

Let us know when it does.....then you can rest easy @Anonymous

Re: I've Been naughty - Kinda

Anonymous — Wed, 21 Oct 2015 09:15:18 GMT

It's been over an hour ... starting to think I will have to call them back and see where it is.

Re: I've Been naughty - Kinda

Anonymous — Wed, 21 Oct 2015 09:50:34 GMT

Not received the email so had to call them and they said that the offer he quoted me was invalid or something and that is why I haven't had the email so it looks like I will be leaving O2 after all.

The offer he quoted me was:

Apple iPhone 6s Plus

64GB Space Grey

Airtime Plan

24 month contract
1GB data
4G ready
Unlimited texts
Unlimited minutes

all for £47.50 monthly.

I would have to pay £69.99 today as that included 9.99 for the phone and 60 for the remaining time on my device plan.

The girl I spoke to said it would be around 130 and not 69.99 if I wanted that 64GB so I am not happy and waiting for 'Lee' to call me back as he was the guy that got me the deal.

Re: I've Been naughty - Kinda

MI5 — Wed, 21 Oct 2015 10:01:41 GMT

They just put notes on my account and I went in store to upgrade.

Re: I've Been naughty - Kinda

Bambino — Wed, 21 Oct 2015 10:04:47 GMT

If you do decide to leave, all I would say is try the Pay & Go sims from the other networks before committing to a long-term contract. Strength of signal, and coverage where you spend your time should be more important than any deal you might get offered.

Re: I've Been naughty - Kinda

Anonymous — Wed, 21 Oct 2015 10:03:41 GMT

He's just called me and made out like I got confused, he clearly said all I would pay is £69.99 and that includes my one off fee of £9.99 and £60 settlement but just now he said that he didn't say that, so I am angry.

Goodbye and thanks for all the fish.

Re: I've Been naughty - Kinda

Cleoriff — Wed, 21 Oct 2015 10:11:57 GMT

@Anonymous wrote:
He's just called me and made out like I got confused, he clearly said all I would pay is £69.99 and that includes my one off fee of £9.99 and £60 settlement but just now he said that he didn't say that, so I am angry.

Goodbye and thanks for all the fish.

@Anonymous it would have been better if he hadn't bothered to call you back! To ring you and infer you made a mistake...or worse still are lying.. is damn outrageous if honest...

Re: I've Been naughty - Kinda

Anonymous — Wed, 21 Oct 2015 10:15:29 GMT

Hi @Anonymous, I am Meri the Community Coordinator here. I am really sorry to hear you were given misleading information. Please send me a PM with your details and a summary of the calls and I will see what I can do for you

Re: I've Been naughty - Kinda

Anonymous — Wed, 21 Oct 2015 10:16:10 GMT

It's ridiculous and a complaint will be sent in writing with a time of the call etc and they can listen to it.

Re: I've Been naughty - Kinda

Cleoriff — Wed, 21 Oct 2015 10:19:05 GMT

@Anonymous Have a look at the post from @Anonymous. Please PM her.....this sort of thing has to be stopped...

Re: I've Been naughty - Kinda

Bambino — Wed, 21 Oct 2015 10:20:05 GMT

Use this link if you want to lodge a complaint. http://www.o2.co.uk/how-to-complain

Re: I've Been naughty - Kinda

Anonymous — Wed, 21 Oct 2015 10:24:24 GMT

@Anonymous wrote:
Hi @Anonymous, I am Meri the Community Coordinator here. I am really sorry to hear you were given misleading information. Please send me a PM with your details and a summary of the calls and I will see what I can do for you

Nah it's ok, I doubt you'll be able to do anything.

Re: I've Been naughty - Kinda

viridis — Wed, 21 Oct 2015 10:44:19 GMT

Wouldn't bet against it tbh,

Re: I've Been naughty - Kinda

viridis — Wed, 21 Oct 2015 10:31:15 GMT

One point tho, if it was just a case of you being confused, why no email come with correct offer on it?
On their end, they surely couldn't have known you were believing something else?

Mislead by O2 - AGAIN!

Anonymous — Wed, 21 Oct 2015 10:35:20 GMT

That's exactly what my missis said....

What my missis said
I think the o2 guy is a total liar or he would have sent the link out to you with the 64gb phone at the £129.99 price the reason he didn't is coz he realised his error and thought it would just go away

Re: Mislead by O2 - AGAIN!

Anonymous — Wed, 21 Oct 2015 10:36:16 GMT

I'll also add that 2 years ago when I was put on O2 refresh I was told that no other contract options were available and that refresh was the only option now, this was not the case and I have never forgiven them for that.

Re: I've Been naughty - Kinda

Toby — Wed, 21 Oct 2015 10:37:26 GMT

@Anonymous wrote:

@Anonymous wrote:

Hi @Anonymous, I am Meri the Community Coordinator here. I am really sorry to hear you were given misleading information. Please send me a PM with your details and a summary of the calls and I will see what I can do for you

Nah it's ok, I doubt you'll be able to do anything.

Hi Steve, this is untrue. We can help you. Please talk to @Anonymous.