topic New sim query in Discussions & Feedback

New sim query

Anonymous — Tue, 20 Oct 2015 16:45:57 GMT

hi, I've purchased a new p&g o2 sim for my hubbys old 02 Galaxy s4. It has a phone number on the card so following the enclosed instructions I popped it in his phone and it still said no sim. I tried to top up and sign into my o2 to send an activation code but neither were successful or had any effect.

Any ideas?

Re: New sim query

MI5 — Tue, 20 Oct 2015 16:50:28 GMT

Assuming it is inserted correctly, it sounds like a dead sim card.
Where did it come from?

Re: New sim query

Cleoriff — Tue, 20 Oct 2015 16:53:47 GMT

Sounds like a dud sim?

Re: New sim query

adamtemp64 — Tue, 20 Oct 2015 17:16:55 GMT

We do need more info like what was the activate by date on the sim ( I am an o2 star trader and have be careful my sims are valid when I give them out for free)

Re: New sim query

MI5 — Tue, 20 Oct 2015 17:20:53 GMT

I pointed out to Tesco some sim cards they had by their tills which ere past their activate before dates.

They would have been sold quite innocently had I not pointed it out.

I also received a sim directly from O2 recently that was dead and wouldn't activate at all, no matter what I tried.

Re: New sim query

Anonymous — Tue, 20 Oct 2015 17:24:09 GMT

Purchased at local b&m store, activate by May 2016, says big bundles on front and states p&g. Card has ssn, mobile and other numbers on back. Phones unlocked but prev used as o2 anyway.

Re: New sim query

MI5 — Tue, 20 Oct 2015 17:26:16 GMT

It should work as soon as you put it in.
Try another sim in the phone and if that works the sim is faulty.

Re: New sim query

Cleoriff — Tue, 20 Oct 2015 17:28:23 GMT

@Anonymous wrote:
Purchased at local b&m store, activate by May 2016, says big bundles on front and states p&g. Card has ssn, mobile and other numbers on back. Phones unlocked but prev used as o2 anyway.

Big Bundle sim? Also stuff purchased by B&M is usually cheap but the date states it should be valid...

Re: New sim query

Anonymous — Tue, 20 Oct 2015 17:33:51 GMT

Thanks guys!

Re: New sim query

jonsie — Tue, 20 Oct 2015 17:51:02 GMT

It certainly sounds like the sim has expired.

Re: New sim query

Cleoriff — Tue, 20 Oct 2015 17:59:55 GMT

@jonsie wrote:
It certainly sounds like the sim has expired.

That sounded much better than my comment of it was 'dud'...

Re: New sim query

MI5 — Tue, 20 Oct 2015 18:04:57 GMT

The packaging states it's still in date but clearly something's wrong.....

Re: New sim query

jonsie — Tue, 20 Oct 2015 18:05:09 GMT

A tad too technical maybe...soon to expire myself... Someone top me up please