topic Re: o2 unable to change your name aparently in Discussions & Feedback

o2 unable to change your name aparently

auntyshez — Tue, 20 Oct 2015 11:20:34 GMT

Anyone else experienced the appalling service when trying to change your name?

I have been trying to change my name with o2 for over 5 weeks now - 4 messages and a written complaint later I got a text to say it had been changed. Only to log in today and find it still hasn't been changed on the website and my bill is wrong despite being told 4 times that the account name has been changed.

Pretty poor o2 as mobile phones show on your financial record and you have an obligation under data protection to keep your records up to date.

So fed up of spending time on the chat and phone trying to get this done.

Re: o2 unable to change your name aparently

MI5 — Tue, 20 Oct 2015 11:22:13 GMT

Have you tried this complaints link ?
http://www.o2.co.uk/how-to-complain

Re: o2 unable to change your name aparently

Cleoriff — Tue, 13 Jun 2017 14:34:41 GMT

Is this due to marriage? Either way you need to send proof to this address

Send a copy of the marriage certificate (or name change) with a covering letter giving details of all the account numbers you have with O2. (For example mobile, broadband, home phone.) to:
The Correspondence Management Team

PO BOX 694

Winchester

SO23 5AP

Or via email with the scanned proofs to BusinessTOO@o2.com
Or via fax with the scanned proofs to 0870 6002402.

Problems changing name - o2 seem unable to carry this out!

auntyshez — Tue, 20 Oct 2015 11:24:05 GMT

Anyone else experienced the appalling service when trying to change your name?

Pretty poor o2 as mobile phones show on your financial record and you have an obligation under data protection to keep your records up to date.

So fed up of spending time on the chat and phone trying to get this done.

Re: o2 unable to change your name aparently

jonsie — Tue, 20 Oct 2015 11:26:17 GMT

Check your messages.

Re: Problems changing name - o2 seem unable to carry this out!

Cleoriff — Tue, 20 Oct 2015 11:28:21 GMT

Already answered on your first thread...

http://community.o2.co.uk/t5/Off-topic/o2-unable-to-change-your-name-aparently/m-p/921670

Re: Problems changing name - o2 seem unable to carry this out!

auntyshez — Tue, 20 Oct 2015 11:58:52 GMT

thanks I realized first post was on wrong page

Re: o2 unable to change your name aparently

auntyshez — Tue, 20 Oct 2015 11:59:35 GMT

I have written and sent complaint which has prompted the text to say it's been done yesterday and it's still incorrect.

Re: o2 unable to change your name aparently

auntyshez — Tue, 20 Oct 2015 12:00:58 GMT

Both done month apart and text from o2 to advise it's done even though it hasn't. Good job I hadn't sent an original as it would be holding up changing other accounts.

Re: Problems changing name - o2 seem unable to carry this out!

Cleoriff — Tue, 20 Oct 2015 12:15:17 GMT

@auntyshez wrote:
thanks I realized first post was on wrong page

No worries. It can get confusing

Re: Problems changing name - o2 seem unable to carry this out!

Cleoriff — Tue, 20 Oct 2015 12:34:42 GMT

@auntyshez Both threads have been combined now ...so no more confusion for anyone...:smileywink:

Re: Problems changing name - o2 seem unable to carry this out!

jonsie — Tue, 20 Oct 2015 15:13:34 GMT

Hope this gets sorted soon @auntyshez