topic Re: No incoming or outgoing voice at home cell in Discussions & Feedback

No incoming or outgoing voice at home cell

Anonymous — Mon, 19 Oct 2015 15:12:25 GMT

My postcode is RG291AE and we have apparently recently had the local serving cell upgraded to support 4G.

During the upgrade and subsequently, 3 O2 subscribers in our house are unable to receive or make voice calls. Text and data seem ok. In fact we get notified of the missed calls via text . The caller gets switched directly to voice mail.

We have tried O2 support and chat and been told various explanations, none of which resolved the issue (been going now 4 weeks). The last Chat I had with a "Guru" resulted in him switching off my voicemail to stop the calls going to voicemail!! Unbelieveable!

We keep getting told there is no network problem, but we have 3 mobiles all showing the same symptom, all of which work fine outside our home cell.

Any ideas what I can do to confirm it is not a mobile issue but a network one and how best to contact somebody intelligent at O2?

Re: No incoming or outgoing voice at home cell

MI5 — Mon, 19 Oct 2015 15:27:06 GMT

It sounds like you have already confirmed it's a local fault.
Have you escalated to complaints at all?
http://www.o2.co.uk/how-to-complain

Re: No incoming or outgoing voice at home cell

jonsie — Mon, 19 Oct 2015 15:49:44 GMT

@MI5 wrote:
It sounds like you have already confirmed it's a local fault.
Have you escalated to complaints at all?
http://www.o2.co.uk/how-to-complain

On wifi, download the My Network app. There is an option to report a problem. Get as many as you can to report it.

Re: No incoming or outgoing voice at home cell

Anonymous — Tue, 20 Oct 2015 10:39:21 GMT

No not yet. Will give that a try. Thanks