topic Re: upgrade in Discussions & Feedback

upgrade

frank2 — Tue, 13 Oct 2015 19:44:43 GMT

i am absolutly discusted with O2 customer service . have spent the last 3 days trying to change the colour of new ipone ive purchased, every one of those 3 days i have spent anything from an hour to an hour and a half on the phone pleading to speak to a superviser twice i have been told one will call me back in the next 24 hours , no call . today my phone has arrived, and guess what , its the wrong colour....now ive been on the phone for the last 35 mins trying to cancal my contract . im off to vodefone.......

Re: upgrade

MI5 — Tue, 13 Oct 2015 19:53:44 GMT

You can't change an order once placed. You have to cancel and re-order I'm afraid.

Re: upgrade

Cleoriff — Tue, 13 Oct 2015 19:56:59 GMT

Cancellation and re-ordering is the only way I am sure...

Edited to add....already said by @MI5

Re: upgrade

jonsie — Tue, 13 Oct 2015 19:56:53 GMT

With o2 you can't amend an order. The phone has to be either accepted and received or delivery refused. Once the phone has been received by O2 you can order the colour you want. Good luck with Vodafone

Re: upgrade

Anonymous — Tue, 13 Oct 2015 20:17:12 GMT

@jonsie wrote:
With o2 you can't amend an order. The phone has to be either accepted and received or delivery refused. Once the phone has been received by O2 you can order the colour you want. Good luck with Vodafone

Vodafone will be the same

Re: upgrade

viridis — Wed, 14 Oct 2015 08:10:13 GMT

Spray paint it.
Or put it in a case that covers the colour completely.

Re: upgrade

Cleoriff — Wed, 14 Oct 2015 08:45:56 GMT

@viridis wrote:
Spray paint it.
Or put it in a case that covers the colour completely.

Spray paint it? Good grief....

Re: upgrade

viridis — Wed, 14 Oct 2015 08:47:29 GMT

Relaaaaxxx
It's an iphone

Re: upgrade

Cleoriff — Wed, 14 Oct 2015 08:55:22 GMT

@viridis wrote:
Relaaaaxxx
It's an iphone

Oh that's ok then....

Re: upgrade

Anonymous — Wed, 14 Oct 2015 14:13:53 GMT

@viridis wrote:
Relaaaaxxx
It's an iphone

Spray resistance then

Re: upgrade

jonsie — Wed, 14 Oct 2015 14:16:31 GMT

That would depend on the spray used....