topic Re: Stop phoning me from 01612776642 in Discussions & Feedback

Stop phoning me from 01612776642

Anonymous — Tue, 13 Oct 2015 11:32:43 GMT

Receiving daily unsolicted calls from O2 on 01612776642.

I have great difficulty speaking on the phone due to medical problems amd when I tried to speak to the woman that called yesterday, the vile creature just slammed the phone down on me.

I tried to report this using your "live chat" - because O2 refuse to provide an email address or even the most basic way to make a complaint without speaking or using 19th century "snail mail" and the idiot I got through to was deliberately obstructive (he refused to say whether or not the call was genuine and slimed useless, evasive garbage like saying "that's a landline" when I demanded an answer). Th idiot even tried to turn my call into a sale-pitch - asking if i am "happy with my phone"!!!!!

I just received ANOTHER call from the same number - again from some stating that he's calling from O2. When I told him that you denied any knowledge of that number, he insisted that he was calling from O2.

I have googled the number and there's no doubt that it's O2 doing this - http://checkwhocalled.co.uk/phone-number/01612776642 is one of many examples all reporting this annoying trash in the last few days.

Since you refuse to permit us to contact you except via a pointless and clearly abused system that conveniently doesn't allow us to keep copies of the lies and drivel your staff are paid to spout to fob us off - will you kindly get these calls stopped immediately and tell your management that your sales drones are hanging-up on disabled customers and your "live chat" staff are making O2 look like a bunch of crooks.

Needless to say you won't care but I'll be taking my business to another provider - I won't pay money over to companies that abuse me for being disabled.

Re: Stop phoning me from 01612776642

jonsie — Tue, 13 Oct 2015 11:35:37 GMT

Sign into my O2 and the More tab to change your marketing options. The default is on.

Send an email complaint to the address in the link below.

http://www.o2.co.uk/how-to-complain

Re: Stop phoning me from 01612776642

MI5 — Tue, 13 Oct 2015 11:40:12 GMT

Flagged for @Toby who I'm sure will send you a PM to discuss this further.

Re: Stop phoning me from 01612776642

Cleoriff — Tue, 13 Oct 2015 11:42:07 GMT

I know you say this is O2 but I have checked 5 other sites via Google and all I am getting is not recognised other than for spam calling...

Is this via your mobile? if so why dont you block it? I do this with every unrecognised number I get..

Also have a look at this link about spam calls

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Are-you-fed-up-with-spam-calls-and-texts-Follow-these-steps-to/m-p/386364#M37293

Re: Stop phoning me from 01612776642

Toby — Tue, 13 Oct 2015 11:45:10 GMT

Hi @Anonymous,

Lovely to see you back but i wish it was under better circumstances!

Please send me a PM with your personal info and we can look into his for you and hopefully ensure it stops if you do not need it.

Re: Stop phoning me from 01612776642

Anonymous — Tue, 13 Oct 2015 11:46:32 GMT

Jonsie - I've been opted-out of all marketing for years (I know that companies get around that by pretending to make "service calls" then launching into sales pitch). thanks for the email link for complaints - I can't find that listed anywhere on their site

Also - tried to check my marketting prefs just now but can't find the link anywhere on the "My O2" labyrinth. The "More" menu doesn't cover it - even on the many different "My O2" pages and sections (it's a mess)

Re: Stop phoning me from 01612776642

Cleoriff — Tue, 13 Oct 2015 11:49:06 GMT

Hi @Anonymous The More box is here ..after you log into MyO2 and click on your number you see these headings....

Re: Stop phoning me from 01612776642

jonsie — Tue, 13 Oct 2015 11:51:30 GMT

The more tab should have a link to my choices which allows you to alter marketing and sharing information. The big problems these days is that o2 share your information with trusted partners. Telephone base lists are big money to all types of companies, these trusted partners in turn sell them on.

Blocking that particular would obviously stop them but rest assured your details will have been shared with the world and his son. Disgraceful.

Re: Stop phoning me from 01612776642

Anonymous — Tue, 13 Oct 2015 11:52:31 GMT

Toby

Don't bother - I'm moving to another provider.

Receiving the calls is not the BIG problem - that's just a minor irritation which ought to have been easily dealt with.

It's the appaling attitude of your staff that's riled me - starting with a vile woman who thinks it's acceptable to hang-up on someone when she can't be bothered to deal with a speech impediment (when she was the one calling me for her benefit and against my wishes) - and then the sneering idiot who thought he was being clever by sidestepping my questions yesterday and even effectively calling me a liar.

Re: Stop phoning me from 01612776642

jonsie — Tue, 13 Oct 2015 11:54:27 GMT

The more into detail you go the more I am convinced this is not o2 calling you.

Re: Stop phoning me from 01612776642

Toby — Tue, 13 Oct 2015 11:55:32 GMT

Well I am more than happy (and would very much like) to investigate it should you wish @Anonymous and its why I wanted details. The choice is entirely up to you. Once again, sorry to hear that this has happened.

Re: Stop phoning me from 01612776642

Anonymous — Tue, 13 Oct 2015 12:10:18 GMT

Jonsie...

O2's call centres are in Manchester - so the phone number fits.

More importantly - if the number I quoted is not O2's, why did the idiot on "live chat" refuse to say so? And why haven't the O2 staff on this forum simply said "Nothing to do with O2" - there'd be no need for "an investigation".

If you owned O2 and were told - directly informed - that someone was making calls to your customers and claiming to be calling from your offices, would you say "so what" or would you at least want to TRY to get it stopped for your company's sake?

Bottom line - O2 have now had a lot of chances to admit or deny owning that number and making the calls (and thereby admitting employing the ignorant woman who called yesterday) - and each time they've passed on the option or - as in yesterday's "live chat" - tried to BS their way into deliberately avoiding the question. (And I did ask it absolutely directly).

And even if - at the very most - they didn't make the calls, they most defintely DID man their own "live chat" system yesterday and that's as bad as the slammed-down call itself.

Re: Stop phoning me from 01612776642

Cleoriff — Tue, 13 Oct 2015 12:12:28 GMT

@jonsie wrote:
The more into detail you go the more I am convinced this is not o2 calling you.

Which is what I said in my first post. I searched on google (5 sites) and not once was O2 mentioned in relation to this number

Re: Stop phoning me from 01612776642

Anonymous — Tue, 13 Oct 2015 12:13:06 GMT

Is the phone number I've quoted owned by O2 - or owned by any party operating on behalf of O2?

Is the "live chat" accessed via O2's website owned and manned by O2 - or by any party operating on behalf of O2?

Re: Stop phoning me from 01612776642

viridis — Tue, 13 Oct 2015 12:15:31 GMT

It's not O2,
Forum users describe the call as stating "I'm from o2" and then asking questions regarding current tariff that O2 would already know the answer to.

Re: Stop phoning me from 01612776642

Anonymous — Tue, 13 Oct 2015 12:17:17 GMT

If you were O2 and you were told that someone was phoning your customers and claiming to be calling from you - would you ignore the reported fraud?

Would you refuse to even answer the very simple question - "Is this your number?"

And even if the calls are not from (or authorised by) O2 - they can't deny owning and staffing the "live chat" and being responsible for the sneering, evasive response I got yesterday.

Re: Stop phoning me from 01612776642

viridis — Tue, 13 Oct 2015 12:22:33 GMT

Cannot find an end user of that number tbh, all reports come from the last week so I'm guessing another junk trusted partner has got a new number to get terminated by mass spam cold calling.
How upsetting to have trash like that insult you for something like that.
For the record, ime O2 operators are far more professional..

Re: Stop phoning me from 01612776642

viridis — Tue, 13 Oct 2015 12:25:38 GMT

I just rang them.
It's "intelling" and they are calling "on behalf of o2"
http://intelling.co.uk/

Knock yourself out

Re: Stop phoning me from 01612776642

Anonymous — Tue, 13 Oct 2015 12:28:03 GMT

Searching through these forums proves interesting - including examples of O2 denying owning cold-calling numbers and then admitting that they actually do - and a lot of people reporting that the maketing prefs "opt-out" suddenly vanished from "My O2" (at least on PAYG) just before these calls from Mnachester started (and O2's call centre just happens to be based in Manchester).

Suffice to say - I am still waiting for someone from O2 to confirm or deny their connection to that number. There should be no need for speculation on that matter - it's a simple enough question.

Re: Stop phoning me from 01612776642

viridis — Tue, 13 Oct 2015 12:29:03 GMT

https://www.google.co.uk/search?ie=UTF-8&client=ms-android-samsung&source=android-browser&q=intelling+manchester&gfe_rd=cr&ei=CvgcVrn7NcnH8gem45DwAw