topic Re: Why is there no easy way to contact O2 in Discussions & Feedback

Why is there no easy way to contact O2

Anonymous — Tue, 06 Oct 2015 09:37:24 GMT

I need to speak to someone to change my account details, the live chat is always busy but I don't have time to sit on a phone line either. Why is there no way possible to email? Everytime I click contact I keep getting looped around around with the same old default questions which always just say live chat is busy. Why is there no email support

Re: Why is there no easy way to contact O2

Cleoriff — Tue, 06 Oct 2015 09:41:39 GMT

There are some account details you can change via MyO2 @Anonymous

http://www.o2.co.uk/myo2

If not you will need to contact CS.... 202 contract or 4445 payg

Re: Why is there no easy way to contact O2

viridis — Tue, 06 Oct 2015 09:43:06 GMT

Tbh, even if there were an email option, people would still moan if they didn't get a reply back within a certain amount of time.
Best way is p2p live, either on phone or chat, email is open to all kinds of "I'll do that later" attitude

Re: Why is there no easy way to contact O2

MI5 — Tue, 06 Oct 2015 09:43:13 GMT

All current contact details are here http://www.o2.co.uk/contactus

Re: Why is there no easy way to contact O2

Anonymous — Tue, 06 Oct 2015 09:45:07 GMT

try facebook or twitter, otherwise just give them a call. Do it first thing in the morning and i doubt you'll be on hold too long

Re: Why is there no easy way to contact O2

jonsie — Tue, 06 Oct 2015 13:29:01 GMT

Account details can all be changed in My O2, just set up a pin. The only thing you can't change is your name and direct debit date for which you need to call.

Re: Why is there no easy way to contact O2

disgustedcustom — Sun, 16 May 2021 16:23:19 GMT

TODAY is the final straw. since 11am I've been trying to call o2 - each person I get thru to is worse than the last .. now can't get passed your call is in a queue.... over 1 hour listeninto tinny music .. i then gave up redialled and gave reason for the call that I wanted to cancel my account, i'm put thru to sales - where more tinny music and a reminder i'm in a queue, no position or anything but over 28 mins waiting

all i wanted to do originally is activate a pay as you go sim in another phone - i'm now going to cancel my direct debits and go elsewhere, 6 hours on the phone getting nowhere, is BEYOND A JOKE. o2 are the WORST COMPNAY EVER you can sing for the next due bill of 40.00 i won't pay it. take me to court do what you like THERE IS ZERO CUSTOMER SERVICE

i will NEVER spend any more money on 02 ever again that is a total of 9 accounts you've lost just thru lack of care.

Re: Why is there no easy way to contact O2

MI5 — Sun, 16 May 2021 16:27:17 GMT

All you have to do to activate a PAYG sim is top up!

Re: Why is there no easy way to contact O2

Cleoriff — Sun, 16 May 2021 17:09:10 GMT

@MI5 wrote:
All you have to do to activate a PAYG sim is top up!
Guide How to Top Up (PAYG)

Yes. Seems easy enough.