topic Re: No answer to calls by CS, no live chat. Give me an "End Contract Button" in Discussions & Feedback

No answer to calls by CS, no live chat. Give me an "End Contract Button"

Anonymous — Wed, 30 Sep 2015 17:17:22 GMT

Get someone to answer the phone would be good. Sean Bean keeps disconnecting me. Live chat is always "Busy" so that is no good. I can't do what I want online, which is to leave and get a PAC. All I want is a button to click to say I have given notice. Well it is 3 days now so I had better only need to give 27 days notice.
Service here is awful.

Can't even use qick post, Says "Loading" at top of broswer, but never does anything, jus goes from awful to diabolical.

Re: No answer to calls by CS, no live chat. Give me an "End Contract Button"

Anonymous — Wed, 30 Sep 2015 17:22:05 GMT

You will need to persevere by calling 202 then your PAC will generate your final bill. Leave your direct debit in place until you are sure everything is clear

Re: No answer to calls by CS, no live chat. Give me an "End Contract Button"

MI5 — Wed, 30 Sep 2015 17:23:59 GMT

Live chat can give you a PAC and if you are out of contract there is no need to give notice. Just use PAC and your account will end at the time you use it.

Re: No answer to calls by CS, no live chat. Give me an "End Contract Button"

Anonymous — Wed, 30 Sep 2015 17:59:43 GMT

Exactly the same for me. I just want a PAC. Hold on phone ssytem forever. They now have anan access charge as well as 13p a minute. What is this charge?

Re: No answer to calls by CS, no live chat. Give me an "End Contract Button"

MI5 — Wed, 30 Sep 2015 18:03:22 GMT

202 is free from an o2 contract phone and some PAYG tariffs charge 25p per call - nothing else?

Re: No answer to calls by CS, no live chat. Give me an "End Contract Button"

Anonymous — Wed, 30 Sep 2015 18:17:12 GMT

What the hell is going on with O2? Do you have staff shortages in your contact centre or something? You NEVER answer your phones promptly or have agents for live chat? Seriously O2, this is getting beyond a joke now!

Re: No answer to calls by CS, no live chat. Give me an "End Contract Button"

MI5 — Wed, 30 Sep 2015 18:29:32 GMT

All outsourced and call centres being closed down now innit.

Re: No answer to calls by CS, no live chat. Give me an "End Contract Button"

Anonymous — Wed, 30 Sep 2015 18:34:28 GMT

I used the Customer complaints chat and got answered, mind you it has taken Aakash 1 hr 5 mins to get me the code. ludicrous

Re: No answer to calls by CS, no live chat. Give me an "End Contract Button"

Anonymous — Wed, 30 Sep 2015 19:14:11 GMT

Live chat not working. Hanging on the phone for hours. No way to cancel on line. Dreadful service. I'm off to EE

Re: No answer to calls by CS, no live chat. Give me an "End Contract Button"

MI5 — Wed, 30 Sep 2015 19:19:48 GMT

@Anonymous wrote:
Live chat not working. Hanging on the phone for hours. No way to cancel on line. Dreadful service. I'm off to EE

I suggest you persevere with the cancellation first or else you will be paying for 2 accounts.

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/highlight/true#M56526

Re: No answer to calls by CS, no live chat. Give me an "End Contract Button"

Anonymous — Wed, 30 Sep 2015 20:12:05 GMT

I have been using an Iphone 3 for two years beyond the end of the required contract time and 02 have never contacted me to suggest an upgrade. I decided to take the initiative and have tried for three evenings now to upgrade using the website. It seems to be the only function that simply does not work online. All the other tabs and drop down menus seem to function perfectly. Finally I receive a message saying "Our website is very busy. Please try later." The live chat is never available and the phone line shuts down before the advertised hour. This is a communications company? I would very much appreciate an End Contract Button. I'm taking my custom elsewhere due to O2's utter lack of what they would call 'human interface'. Goodbye 02.

S.McArthur

Re: No answer to calls by CS, no live chat. Give me an "End Contract Button"

Anonymous — Wed, 30 Sep 2015 20:22:06 GMT

@Anonymous wrote:
I have been using an Iphone 3 for two years beyond the end of the required contract time and 02 have never contacted me to suggest an upgrade. I decided to take the initiative and have tried for three evenings now to upgrade using the website. It seems to be the only function that simply does not work online. All the other tabs and drop down menus seem to function perfectly. Finally I receive a message saying "Our website is very busy. Please try later." The live chat is never available and the phone line shuts down before the advertised hour. This is a communications company? I would very much appreciate an End Contract Button. I'm taking my custom elsewhere due to O2's utter lack of what they would call 'human interface'. Goodbye 02.
S.McArthur

If you wish to upgrade then do it instore as it is much quicker & you will walk out with your choice of phone within 10 minutes.

If you wish to cancel then you must call 202. If you wish to take your number with you to a new provider then at the time of cancellation you will need to ask for your PAC code which you will then need to give to your new provider

Re: No answer to calls by CS, no live chat. Give me an "End Contract Button"

MI5 — Wed, 30 Sep 2015 20:22:27 GMT

You can walk into any o2 store at any time and upgrade there and then.
If you do choose to leave make sure the network you move to offers you a good signal in the areas you go to.
You will still need to call CS to cancel your contract and get your PAC to keep your number so try calling around 8-8.30am when it's quietest.