topic live chat advisor v____e in Discussions & Feedback

live chat advisor v____e

Anonymous — Mon, 28 Sep 2015 18:59:48 GMT

Just had a live chat with one of your advisors and would like to say a huge thank you, he promised to sort out an issue i had so fingers crossed , he was very good and hsd fab customer service skills 😊 one happy o2 customer

Re: live chat advisor v____e

Anonymous — Mon, 28 Sep 2015 19:08:37 GMT

@Anonymous wrote:
Just had a live chat with one of your advisors and would like to say a huge thank you, he promised to sort out an issue i had so fingers crossed , he was very good and hsd fab customer service skills 😊 one happy o2 customer

I'm sure if you gave @Toby the advisors name he will feed it back to him for you

Re: live chat advisor v____e

Anonymous — Mon, 28 Sep 2015 20:03:43 GMT

When I went to the o2 shop to buy a phone their web wasn't working well they sent me to buy on the webiste. When I did that I neded help and called and it was shut and then when I got live chat they said to call tomorrow (today) and now Live chat is not working and no one is answering the phone. How can it be so hard to buy a phone?

Where else can I get one?

Re: live chat advisor v____e

Cleoriff — Mon, 28 Sep 2015 20:16:05 GMT

No one will answer now as they finish at 9pm. Quickest and easiest way to buy a phone at the moment is in store.

If you are not bothered about the Refresh tariff you could try Carphone Warehouse?

Re: live chat advisor v____e

jonsie — Tue, 29 Sep 2015 07:15:17 GMT

This is happening dozens of times on a daily basis. Best to go instore but take the chance to check out the other networks and independents, they are all usually in a 50 square metre area.

Re: live chat advisor v____e

Toby — Wed, 30 Sep 2015 10:03:13 GMT

Great to hear @Anonymous, feel free to send me a PM about this and I can see if your kind words can be passed on

Re: live chat advisor v____e

Anonymous — Wed, 30 Sep 2015 17:19:46 GMT

Same unresposiveness here too. I would go elswhere like I am, had enough of O2/Telefonica