topic Re: 02 open in Discussions & Feedback

02 open

Anonymous — Tue, 15 Sep 2015 13:40:41 GMT

Not impressed that cannot use open discount on new iPhone 6s, I can't see it written into terms and conditions either. Considering leaving O2 after 15 years!! Vodafone will offer same discount so better off cutting our losses!! Not happy!!!!

Re: 02 open

Cleoriff — Tue, 15 Sep 2015 13:44:40 GMT

It was initially a 6 month wait....

http://community.o2.co.uk/t5/Other-Products-Services/O2-Open-and-Friends-and-Family-Discount-Schemes/m-p/834442#U834442

https://o2open.co.uk/O2Open/servlets/ShowFAQ

Re: 02 open

jonsie — Tue, 15 Sep 2015 13:48:16 GMT

Yes normally a 6 month wait. Mind you they are giving special allowances with data and upgrades so swings and roundabouts. Personally I'm gutted!

Re: 02 open

Anonymous — Tue, 15 Sep 2015 13:51:23 GMT

Think they need to make it more clear, reading through I couldn't see anything that said you had to wait 6 months on a new model phone, neither does it mention iPhones in the exclusions part!! When my partner called up to check we were told any phone any contract!! Funny how when you go to do it, suddenly you can't... Bit of a con if you ask me!! Don't like to complain, but at least make it clear!!

Re: 02 open

Bambino — Tue, 15 Sep 2015 13:59:27 GMT

This is a customer forum, so complaining here won't get you very far. The link you need if you want to complain is here: http://www.o2.co.uk/how-to-complain

If you're still intent on moving to Vodafone, just make sure your signal is as good as you get now in the places you frequent most. The discount may be better, but won't do you much good if your signal isn't any good.

Re: 02 open

viridis — Tue, 15 Sep 2015 14:04:00 GMT

You seen vodafone iphone prices?
20gb O2 tariff same price as 10gb voda
+insurance is extra+ No guaranteed buyback.

Re: 02 open

jonsie — Tue, 15 Sep 2015 14:06:25 GMT

As I say, a lot of perks for iPhone users on o2.....

Re: 02 open

Anonymous — Tue, 15 Sep 2015 14:06:53 GMT

I am allowed to voice my opinion and I've already raised my concerns!! As its a customer forum, which I still I, I'm just voicing my opinion on the whole thing. Using Vodafone as an example that if they can do it don't see why others can't!!

Re: 02 open

viridis — Tue, 15 Sep 2015 14:13:14 GMT

I don't doubt it at all, just using a reference that on average, O2 are slightly better priced than voda and even more than the others.
O2 got criticised for non use of open codes in the past but this year have added on a lot more perks as stated by @jonsie.
But, the customer goes where is best and that's the choice you have.

Re: 02 open

Anonymous — Tue, 15 Sep 2015 14:16:54 GMT

Thanks viridis 😉

Re: 02 open

jonsie — Tue, 15 Sep 2015 14:22:02 GMT

Always go for the best coverage and the best deal to suit your needs at prices you can justify. Loyalty means zilch to o2, it's supposed to be a fair deal for all policy but it's much fairer if you want the latest iphone than it is for the Android people.....

#justsayin

Re: 02 open

viridis — Tue, 15 Sep 2015 14:23:00 GMT

Amen to that^^

Re: 02 open

gindygoo — Tue, 15 Sep 2015 14:59:29 GMT

Hah fair for all my "bleep"

Meh.