topic Can I retrieve my chat? in Discussions & Feedback

Can I retrieve my chat?

Anonymous — Fri, 11 Sep 2015 21:52:39 GMT

I had a live chat earlier with the very friendly and helpful Savvy (thank you!) I was given some links to follow up later but I think my session must have timed out before I had chance to save them. Is there anyway I can retrieve the conversation so I get the links I need? thank you

Re: Can I retrieve my chat?

MI5 — Fri, 11 Sep 2015 21:59:54 GMT

Not unless you still have the chat window open....?

Re: Can I retrieve my chat?

Anonymous — Fri, 11 Sep 2015 22:01:35 GMT

@Anonymous wrote:
I had a live chat earlier with the very friendly and helpful Savvy (thank you!) I was given some links to follow up later but I think my session must have timed out before I had chance to save them. Is there anyway I can retrieve the conversation so I get the links I need? thank you

deleted by me, just saw @MI5 answer

Re: Can I retrieve my chat?

Anonymous — Fri, 11 Sep 2015 22:01:42 GMT

@Anonymous wrote:
I had a live chat earlier with the very friendly and helpful Savvy (thank you!) I was given some links to follow up later but I think my session must have timed out before I had chance to save them. Is there anyway I can retrieve the conversation so I get the links I need? thank you

No I don't think so @Anonymous. As far as I know the option of having the transcript emailed to you has to be selected during the Chat. You could try speaking to them again if you just need to be reminded of the links you need.