topic O2s 3rd party marketing in Discussions & Feedback

O2s 3rd party marketing

Anonymous — Fri, 11 Sep 2015 12:21:36 GMT

Who can I complain to in O2? It seems they make it very difficult to log complaints.

I have just recieved 2 annoying and abusive calls form 0800 064 1087 claiming to be O2. I know for a fact they a 3rd party call centre in Manchester that used to go by the name of LBM Marketing. Very bad practices and nothing has changed. Ignored my requests not to be called and kept trying to speak to me sarcastically and being abusive. On the 2nd call I got straight away after hanging up on them again they were abusive and even told me they hope I die! I am certainly logging a complaint with Ofcom. And I am very seriously starting to look elsewhere for another service provider.

Re: O2s 3rd party marketing

Cleoriff — Fri, 11 Sep 2015 12:29:36 GMT

That's not good at all @Anonymous

The complaint link is here

http://www.o2.co.uk/how-to-complain

Also to add there is another help link about dealing with unwanted calls

http://www.o2.co.uk/help/everything-else/unwanted-calls-and-messages#qs

If you go into MyO2 and untick marketing preferences this will eventually stop calls from 3rd parties

http://www.o2.co.uk/myo2

Re: O2s 3rd party marketing

Toby — Fri, 11 Sep 2015 12:55:20 GMT

Hi @Anonymous

Sorry to hear about this. I'll raise it myself. Please send em a PM and we'll look into this.

I'm Toby, the O2 Community Manager. Welcome

Re: O2s 3rd party marketing

Anonymous — Fri, 11 Sep 2015 13:20:33 GMT

That's not good

whoever said that needs sacking plus anyone who was behind the abusive calls needs to be called to account

Re: O2s 3rd party marketing

Anonymous — Mon, 28 Sep 2015 16:49:15 GMT

I'm also being plagued by calls from what was LPM Marketing on 08000641087. I'm on a 'Friends and Family PAYG' SIM and I am registered with the TPS. Why has O2 allowed this (as they are acting on their behalf)?

Re: O2s 3rd party marketing

MI5 — Mon, 28 Sep 2015 18:14:38 GMT

Cancel marketing calls in your my o2.

Re: O2s 3rd party marketing

jonsie — Tue, 29 Sep 2015 07:28:12 GMT

In my O2 use the more drop down link to edit your preferences. Default is that you agree to sharing your information.