topic Re: Trying to pay bill in Discussions & Feedback

Trying to pay bill

Anonymous — Thu, 10 Sep 2015 15:49:21 GMT

Has anybody else had trouble paying online today. I tried this morning and page froze on submit, I got an e-mail to say payment hadn't been taken, so use another card. I tried again this afternoon with a different card and the same thing happened again. I'm now out of cards to use!

Re: Trying to pay bill

Cleoriff — Thu, 10 Sep 2015 15:56:20 GMT

Hi @Anonymous

I havent heard of anyone having problems. You may want to ring CS and pay via that route

http://www.o2.co.uk/contactus

Edited to add there are various other ways to pay.

http://community.o2.co.uk/t5/Discussions-Feedback/Ways-to-pay-guidelines/m-p/874982

Re: Trying to pay bill

MI5 — Thu, 10 Sep 2015 16:14:19 GMT

Any reason why you don't have a direct debit set up to pay automatically?

Re: Trying to pay bill

Anonymous — Thu, 10 Sep 2015 16:44:51 GMT

Call cs & pay with a card, it's very simple

Re: Trying to pay bill

gindygoo — Sun, 13 Sep 2015 15:42:11 GMT

Every single time I login another case of problems as DD has been cancelled!!

I'll keep on commenting that it's in your own interest to have a DD setup, it avoids all of the existential problems that can occur from not having it!

Re: Trying to pay bill

viridis — Sun, 13 Sep 2015 17:04:38 GMT

You got some word of the day bog roll too?

Re: Trying to pay bill

gindygoo — Tue, 15 Sep 2015 13:09:37 GMT

Hah, maybe I should get it printed on bog roll as that's where the advice goes.... Down the loo!

Re: Trying to pay bill

jonsie — Tue, 15 Sep 2015 14:27:55 GMT

DD suits most people but not others. There should be no option to cancel a DD but just how they could enforce that legally these days is another matter entirely.

Re: Trying to pay bill

gindygoo — Tue, 15 Sep 2015 15:30:40 GMT

Yes, I know @jonsie but it's in the t&c's and O2 just don't seem to enforce it. Maybe it is due to legalities?

I know there are companies who write ridiculous terms into their t&c's that'd never be enforceable in law.