topic Re: Phone Mast in Discussions & Feedback

Phone Mast

Anonymous — Fri, 21 Aug 2015 14:24:51 GMT

There is currently a problem with O2 in my area, as a phone mast is not working, but everyone else (wife and 2 children) are able to txt, phone etc and have signal except me........whats happening?

I have turned phone off and back on with a hope to get it working to no avail, I have removed sim card, wiped it and tried again to no avail.

HELP!!!

Re: Phone Mast

Anonymous — Fri, 21 Aug 2015 14:28:41 GMT

what handset are you using?

try turning off 4G if you have it enabled

Re: Phone Mast

MI5 — Fri, 21 Aug 2015 14:33:10 GMT

It might be your sim that has failed or the problem might only be effecting certain numbers.
If you can pop into an o2 shop they will swap the sim card for you.
Does your phone work if you move to a different area served by a different mast?

Re: Phone Mast

jonsie — Fri, 21 Aug 2015 14:33:56 GMT

It maybe that your family are picking up signal from another mast.

Do as suggested and if it doesn't help, try forcing your phone onto another network such as Vodafone. It will fail obviously but if you then select o2 in network settings it may pick up the other mast when the network resets.

Re: Phone Mast

Anonymous — Fri, 21 Aug 2015 15:08:21 GMT

Silly question - everyone else is on O2? If so maybe try one of their sim cards in your phone to see if it is an issue with the phone.

Re: Phone Mast

Anonymous — Fri, 21 Aug 2015 15:22:50 GMT

I dont know how, but I have managed to resolve this, unless of course the problem has been resolved.

Thank you all for the help

Re: Phone Mast

Anonymous — Fri, 21 Aug 2015 15:24:11 GMT

That's good to hear.

Re: Phone Mast

MI5 — Fri, 21 Aug 2015 15:25:50 GMT

Good news. Did you reboot the phone at all?

Re: Phone Mast

jonsie — Fri, 21 Aug 2015 15:54:07 GMT

Happy again that's all that matters

Re: Phone Mast

Anonymous — Fri, 28 Aug 2015 09:49:53 GMT

Good news