https://community.o2.co.uk/t5/Discussions-Feedback/Will-I-get-my-9-99-back/m-p/906952#M70413 You can fill in this form to request a refund <A href="https://www.o2.co.uk/apps/help/help?qid=1&amp;q1=34" target="_blank">https://www.o2.co.uk/apps/help/help?qid=1&amp;q1=34</A> Mon, 24 Aug 2015 07:23:10 GMT MI5 2015-08-24T07:23:10Z https://community.o2.co.uk/t5/Discussions-Feedback/Will-I-get-my-9-99-back/m-p/906943#M70411 <P>I attempted to order a new phone online through a 24 month contract and it required £9.99 up front.&nbsp;To complete the order I had to call 02 and they wanted information on passport or drivers license. I couldn't offer these so they couldn't proceed with the order... yet they still took the £9.99 upfront fee. Will this be automatically credited back to my bank account?</P> Mon, 24 Aug 2015 02:11:50 GMT https://community.o2.co.uk/t5/Discussions-Feedback/Will-I-get-my-9-99-back/m-p/906943#M70411 Anonymous 2015-08-24T02:11:50Z https://community.o2.co.uk/t5/Discussions-Feedback/Will-I-get-my-9-99-back/m-p/906945#M70412 Yes if the order was not completed the money will be released / returned to you.<BR /><BR />It's possible they have not actually taken the money but instead it was held. Either way it should be released / returned to your account in approx 7-10 working days.<BR /><BR />Keep an eye on your Bank Account. Your Banks Customer services can also help you if required. Mon, 24 Aug 2015 05:37:50 GMT https://community.o2.co.uk/t5/Discussions-Feedback/Will-I-get-my-9-99-back/m-p/906945#M70412 Anonymous 2015-08-24T05:37:50Z https://community.o2.co.uk/t5/Discussions-Feedback/Will-I-get-my-9-99-back/m-p/906952#M70413 You can fill in this form to request a refund <A href="https://www.o2.co.uk/apps/help/help?qid=1&amp;q1=34" target="_blank">https://www.o2.co.uk/apps/help/help?qid=1&amp;q1=34</A> Mon, 24 Aug 2015 07:23:10 GMT https://community.o2.co.uk/t5/Discussions-Feedback/Will-I-get-my-9-99-back/m-p/906952#M70413 MI5 2015-08-24T07:23:10Z