topic Re: Bloody joke! in Discussions & Feedback

Bloody joke!

Anonymous — Thu, 20 Aug 2015 19:54:03 GMT

I have been in a queue for 1hour and 20 mins!! What the hell is going on. Has o2 ceased trading or got rid of all of its staff. The dumb thing is they have no one on e online chat either.
Makes you wonder if they really want you're business.
Please change your crappy music if you're gonna make people wait this long. I'm off to buy from EE

Re: Bloody joke!

MI5 — Thu, 20 Aug 2015 20:05:14 GMT

There appears to be a phone problem tonight - We're hearing many complaints about this unfortunately.

Re: Bloody joke!

Anonymous — Thu, 20 Aug 2015 20:06:01 GMT

This is happening a lot at the moment which is unacceptable but you just have to persevere I'm afraid, best times to call are around 8.30am

Re: Bloody joke!

jonsie — Thu, 20 Aug 2015 20:09:29 GMT

Perhaps admin can feed all these complaints back and find out what the hell is going on.

Re: Bloody joke!

Anonymous — Thu, 20 Aug 2015 20:09:40 GMT

With you all the way, I have been on hold for over an hour and now they are closed! What a shower I am defo leaving O2 now. Shocking customer service.

Re: Bloody joke!

Cleoriff — Thu, 20 Aug 2015 20:11:13 GMT

What an absolute nightmare over the past few days of people trying to get through to CS. If we work on my 'staff shortages due to holiday' holiday theory.... I dread to think what it's going to be like over the weekend?

Re: Bloody joke!

MI5 — Thu, 20 Aug 2015 20:12:29 GMT

Totally unacceptable !!
@Marjo @Anonymous any ideas ???

Re: Bloody joke!

jonsie — Thu, 20 Aug 2015 20:14:02 GMT

It shows how much of a problem it is when people are joining here to complain about this.

Re: Bloody joke!

Cleoriff — Thu, 20 Aug 2015 20:16:16 GMT

Something needs to be done and soon....It's getting damn ridiculous now

Re: Bloody joke!

MI5 — Thu, 20 Aug 2015 20:17:45 GMT

Good old Capita - Mind you, we said this would happen !!

Re: Bloody joke!

jonsie — Thu, 20 Aug 2015 20:19:01 GMT

But it is getting to be a joke now. Surely O2 are aware there is a major problem?

Re: Bloody joke!

Anonymous — Thu, 20 Aug 2015 20:47:34 GMT

O2 service atrocious. Waited 7 days to upgrade to new phone ,still not done no control over carriers dpd .take your money quick enough though .will b going elsewhere at first opportunity.

Re: Bloody joke!

MI5 — Thu, 20 Aug 2015 20:50:04 GMT

It's usually UK Mail but either way O2 should be chasing the phone up for you - it's their responsibility to do so.

Re: Bloody joke!

Anonymous — Fri, 21 Aug 2015 11:21:10 GMT

I bet if you rang the Sales number it wouldn't take that long to get through!!

Re: Bloody joke!

gindygoo — Fri, 21 Aug 2015 11:47:06 GMT

It really is getting beyond a flipping joke now?

Mind you, I do remember reading a few of the regulars predict this a while back, something to do with lay offs and cut backs on call centres?

I'm really glad *finds wood to touch* that I'm not in need of cs at the minute.

Now I've said that, you just know what's going to happen, don't ya?

Re: Bloody joke!

jonsie — Fri, 21 Aug 2015 16:13:03 GMT

Now you've done it....

Re: Bloody joke!

gindygoo — Fri, 21 Aug 2015 16:29:12 GMT

↑ just had to type that didn't I?

Watch this space for an irate woman threatening to jump down the actual receiver to "find O2" lol...

Re: Bloody joke!

Mark_1980 — Sun, 23 Aug 2015 17:52:57 GMT

First World problems hey... *tut*