topic 30 Minute wait to answer a call. in Discussions & Feedback

30 Minute wait to answer a call.

Anonymous — Thu, 20 Aug 2015 18:55:28 GMT

Well Done, O2. You have just provided me with another reason to change service providers! I called 202, to get an automated reply along the lines of "We have more than a 30 minute wait to answer your call, so we may not be able to answer before the service ends at nine o'clock. " In addition to this fiasco, Live Chat is currently unavailable. Does that mean that all the Live Chat operatives have become so *bleep* off with fielding customer complaints that they have all buggered off home?

As it is 19.30 Do you mean that you won't answer before 09.00 (am) tomorrow? In any case, a 30 minutes wait is totally unacceptable.

Equally unacceptable is your pricing structure for the iPhone 6 at £49.00 a month. For 2 year contract, that works out to be £1176.00.

If I buy an iPhone 6 (Sim free, unlocked) from John Lewis at a cost of £539, with a TWO year warranty, backed by Apple, and then go to BT and get their sim only offer, I can get a sim which gives me 4G. 2Gb Data, 500 minutes, and unlimited texts for £10 a month. £539 + (10 x 24) = £779.

This is a saving of £397. or approx £16.50 a month. And I might actually get some customer service!

Offer me a better deal or loose me!

Re: 30 Minute wait to answer a call.

MI5 — Thu, 20 Aug 2015 18:56:31 GMT

I'm afraid that's the story we're hearing at the moment.
Go for the best deal you can find but check the signal before moving in case it's no good in your area.

Re: 30 Minute wait to answer a call.

jonsie — Thu, 20 Aug 2015 18:58:18 GMT

O2 won't respond here as it's a customer forum. You do need to call 202 and choose the option for leaving. Speak to retentions and you may get an offer.

Re: 30 Minute wait to answer a call.

Anonymous — Thu, 20 Aug 2015 19:02:08 GMT

I actually waited on the phone for 45 minuteswaiting for an answer as the online chat wasn't working.

I will definately be leaving O2. Had I been calling to sign up would I have been answered straight away?

Re: 30 Minute wait to answer a call.

Cleoriff — Thu, 20 Aug 2015 19:02:37 GMT

And so the compaints come rolling in about these wait times and CS. Someone has to take notice sooner rather than later

Re: 30 Minute wait to answer a call.

jonsie — Thu, 20 Aug 2015 19:02:57 GMT

To be honest....no.

Re: 30 Minute wait to answer a call.

Cleoriff — Thu, 20 Aug 2015 19:07:54 GMT

@Anonymous wrote:
I actually waited on the phone for 45 minuteswaiting for an answer as the online chat wasn't working.
I will definately be leaving O2. Had I been calling to sign up would I have been answered straight away?

Best time to call is 8.30 in the morning

Re: 30 Minute wait to answer a call.

MI5 — Thu, 20 Aug 2015 19:21:55 GMT

Ironically, the phone system is in meltdown at the mo so it wouldn't have made any difference at all why you were calling.

Re: 30 Minute wait to answer a call.

Anonymous — Thu, 20 Aug 2015 19:48:24 GMT

i have been waiting 1hour 23 mins! bet i get cut off at nine too! poor service indeed...

Re: 30 Minute wait to answer a call.

MI5 — Thu, 20 Aug 2015 19:50:34 GMT

Another one !!

Re: 30 Minute wait to answer a call.

Anonymous — Thu, 20 Aug 2015 20:05:11 GMT

Knew it... After 1 hour 39 mins, they have told me they are now closed! I was only phoning to leave and get my PUK code.. anyone know if you can do this online as i cant seem to find this option?

Re: 30 Minute wait to answer a call.

Anonymous — Thu, 20 Aug 2015 20:08:56 GMT

Or is it a PAC code?

Re: 30 Minute wait to answer a call.

MI5 — Thu, 20 Aug 2015 20:09:15 GMT

Unfortunately you can't get it online.
Call or Live Chat if on contract.

Re: 30 Minute wait to answer a call.

MI5 — Thu, 20 Aug 2015 20:09:48 GMT

Yeah, it's a PAC to take your number elsewhere.

Re: 30 Minute wait to answer a call.

Anonymous — Thu, 20 Aug 2015 20:10:47 GMT

Cheers, i will try again tomorrow!

Re: 30 Minute wait to answer a call.

jonsie — Thu, 20 Aug 2015 20:11:17 GMT

This is getting seriously ridiculous now.

Re: 30 Minute wait to answer a call.

MI5 — Thu, 20 Aug 2015 20:13:17 GMT

so many complaints tonight - must be a phone issue ??

Re: 30 Minute wait to answer a call.

Cleoriff — Thu, 20 Aug 2015 20:13:54 GMT

@Anonymous wrote:
Cheers, i will try again tomorrow!

Try at 8.30 am (Mind you the amount of time I have told people that, the lines will probably busy then!)

Re: 30 Minute wait to answer a call.

Cleoriff — Thu, 20 Aug 2015 20:14:39 GMT

@MI5 wrote:
so many complaints tonight - must be a phone issue ??

Or a going on holiday issue?

Re: 30 Minute wait to answer a call.

MI5 — Thu, 20 Aug 2015 20:16:52 GMT

Or they've made everyone redundant.