topic Re: Windows 10 in Discussions & Feedback

Windows 10

Anonymous — Wed, 12 Aug 2015 08:49:35 GMT

I have just upgraded to windows 10 on my pc. The 02 site will not let me download a pdf copy of my detailed bill. Any solutions reasons?

John

Re: Windows 10

MI5 — Wed, 12 Aug 2015 08:57:11 GMT

Have you got a pdf viewer installed?

Re: Windows 10

Anonymous — Wed, 12 Aug 2015 09:14:25 GMT

Yes Adobe Acrobat Reader DC

Re: Windows 10

MI5 — Wed, 12 Aug 2015 09:17:14 GMT

Ok. What browser?
Have you tried different ones?

Re: Windows 10

jonsie — Wed, 12 Aug 2015 09:25:41 GMT

I'm using windows 10 with Firefox and have no problem downloading or printing my latest bill. Try a different browser.

Re: Windows 10

Anonymous — Wed, 12 Aug 2015 10:00:36 GMT

Tried with chrome and it works fine. Thanks for the help.

Re: Windows 10

MI5 — Wed, 12 Aug 2015 10:51:47 GMT

No probs

Re: Windows 10

Toby — Wed, 12 Aug 2015 13:25:57 GMT

@Anonymous wrote:

Yes Adobe Acrobat Reader DC

Hi @Anonymous

I'm glad to hear other browsers worked and sorry to hear about the Acrobat issues. I'll let the rest of the team know in case it can be improved from our side

Welcome to the community!

Re: Windows 10

MI5 — Wed, 12 Aug 2015 14:07:46 GMT

It sounds like a compatibility issues with the Win10 browser @Toby

Re: Windows 10

jonsie — Wed, 12 Aug 2015 14:31:52 GMT

It was the same with the older versions of Explorer.

Re: Windows 10

Toby — Wed, 12 Aug 2015 14:38:32 GMT

Ah I see, thanks both.