topic Re: lost sim in Discussions & Feedback

lost sim

Anonymous — Tue, 04 Aug 2015 23:03:46 GMT

Lost my sim whilst on holiday abroad and called O2 on the recommended number and was advised systems were down and they would cancel the line and send a new one .One week later am back from holiday still no sim called O2 again and was advised systems still down ???.went in store got new sim but it barred from incoming and outgoing calls .Have now noticed a new icon on my phone with a sim card on it ???.am really frustrated with O2 at 5 he moment noone can explain why my incoming calls are barred it's been over a week since l have had no sim.l am definitely leaving O2 as soon as this contract is over.

Re: lost sim

jonsie — Tue, 04 Aug 2015 23:10:09 GMT

It sounds very much as though the account is still barred. Unfortunately you do need to phone customer service but don't use live chat. You could call into your local O2 store to see if they can call customer service for you or let you use the phone.

Re: lost sim

Cleoriff — Tue, 04 Aug 2015 23:11:59 GMT

Hi @Anonymous

It sounds as if they have barred the handset as well as the sim

The only people who can remove the bar are customer services http://www.o2.co.uk/contactus

Best time to phone is about 8.30am if you can...

Re: lost sim

perksie — Tue, 04 Aug 2015 23:21:29 GMT

At least they saved you from an enormous phone bill, if the sim had been misused.

I hope you get back working soon.

Re: lost sim

Anonymous — Wed, 05 Aug 2015 00:07:50 GMT

Have already called them twice before 30min wait times only to be told systems are down and they have no idea when they will be up and running. This kind of service is unacceptable! The guys in store were not sure what the problem is they actually went on chat to find out what is wrong and advised l should be back on track in two hours this was over 10 hours ago...

Re: lost sim

Cleoriff — Wed, 05 Aug 2015 06:37:54 GMT

Hi @Anonymous

I presume you have turned your phone on and off to check whether it is now working?

Sadly the only people who can sort this for you are O2 customer services

Best time to ring in my opinion is about 8.30 am

http://www.o2.co.uk/contactus

Re: lost sim

MI5 — Wed, 05 Aug 2015 09:51:40 GMT

You can also lodge an official complaint here
http://www.o2.co.uk/how-to-complain

Re: lost sim

jonsie — Wed, 05 Aug 2015 10:38:09 GMT

I can't see the systems being down all this time. Call them again and keep calling until they sort it out. Speak to a manager.