topic Bring charged for texts on a PAYG phone! in Discussions & Feedback

Bring charged for texts on a PAYG phone!

Anonymous — Mon, 03 Aug 2015 16:34:47 GMT

I have an iPhone 4s and usually I pay £10 to top up the PAYG which then gives me 300 texts. Once I've used this allowance it starts to charge me. However Saturday I topped up and it's charging me per text, £7 gone in two days! Mobile data is off, 3G is off - next step is the O2 shop unless someone has an idea why this is happening.
Thank you

Re: Bring charged for texts on a PAYG phone!

jonsie — Mon, 03 Aug 2015 16:41:47 GMT

Are you sure you topped up on your anniversary date and not before?

Re: Bring charged for texts on a PAYG phone!

Cleoriff — Mon, 03 Aug 2015 16:43:10 GMT

Hi @Anonymous No idea unless you have changed you tariff?...Either an O2 shop or a call to 4445 will help you

Re: Bring charged for texts on a PAYG phone!

MI5 — Mon, 03 Aug 2015 16:47:51 GMT

The only way would be that you are in advance of your anniversary date.

Re: Being charged for texts on a PAYG phone!

Anonymous — Tue, 04 Aug 2015 13:34:17 GMT

Thank you everyone for the useful info. I had topped up on the anniversary date, however I have since found out there was a 'glitch' with the confirmation text informing me of the top up.

Re: Being charged for texts on a PAYG phone!

MI5 — Tue, 04 Aug 2015 13:58:06 GMT

Hopefully it's all corrected now for you?

Re: Being charged for texts on a PAYG phone!

perksie — Tue, 04 Aug 2015 14:04:11 GMT

A "glitch" from O2, surely not.

Re: Being charged for texts on a PAYG phone!

jonsie — Tue, 04 Aug 2015 14:12:43 GMT

Hope they refunded the charges for you