topic Re: o2 rips off customers again!!! in Discussions & Feedback

o2 rips off customers again!!!

Anonymous — Sun, 02 Aug 2015 22:58:35 GMT

Disgusted in the charges made from o2 ... yet again, been promised £15 a month for a contract, i am living off the bread line and made it very clear to them initially i was on a tight budget, this month's bill came to £53 looking at the breakdown, there was charges for things i haven't even used !!! i have even been charged £150+ in a single month , that is absolute extortion... i will be taking this matter further . very unhappy customer and will be telling EVERY person i know, speak to or meet to avoid o2

Re: o2 rips off customers again!!!

viridis — Sun, 02 Aug 2015 23:04:56 GMT

What services were mischarged ?

Re: o2 rips off customers again!!!

jonsie — Sun, 02 Aug 2015 23:08:18 GMT

It's difficult to comment without really knowing what the charges are for. They should be listed in My O2 and if you don't agree with them you need to discuss it with customer service. If you don't get satisfaction there then the next step would be a formal complaint.

How to complain

Re: o2 rips off customers again!!!

Anonymous — Sun, 02 Aug 2015 23:10:32 GMT

i was charged o2 to o2 numbers, when it states on my tariff that they are meant to be free, ranging from 30p to £3 a time, and checked back on my msg in/out box, i was charged for multi media msg, that doesn't exsist, so these are not even possible if i had have gone over my minutes

Re: o2 rips off customers again!!!

jonsie — Sun, 02 Aug 2015 23:15:17 GMT

O2 to O2 calls you can argue against if you are on unlimited. As for media messages have a read through this help guide.

Accidental MMS Sending and How to avoid it by MI5 - Here

Re: o2 rips off customers again!!!

Anonymous — Sun, 02 Aug 2015 23:19:57 GMT

thanks for the tip, but i know for definate there was no accidental send, checked my history and double checked with the alleged recipient, i don't send them as i am aware of the over charging o2 extort, will be taking this matter further and cancelling my contract, had enough now

Re: o2 rips off customers again!!!

jonsie — Sun, 02 Aug 2015 23:22:43 GMT

Ok I wish you good luck.

Re: o2 rips off customers again!!!

Bambino — Sun, 02 Aug 2015 23:26:58 GMT

If you're 'living off the bread line' as you say, why are you on a monthly contract? If your budget is that tight you should be on Pay & Go, or take a contract with Tesco Mobile where you can cap your spending.

If you cancel your contract you can't just walk away from it. You'll have to pay off the remainder of the months you owe. If you don't, you'll have a negative mark put on your credit rating and you'll never get a contract with another provider.

Re: o2 rips off customers again!!!

Anonymous — Mon, 03 Aug 2015 07:29:39 GMT

Yes "bambino" i am on the bread line as i said'.... and in hindsight i would be on pay as you go, i was before i went for an upgrade from nokia 3310 2 years ago to a htc desire, got talked into a contract though, i was on simplicity before that at £10 a month, never a problem, but when we are tied into a contract thats when the extortion begin's ...

Re: o2 rips off customers again!!!

Anonymous — Sun, 02 Aug 2015 23:35:44 GMT

thanks jonsie

Re: o2 rips off customers again!!!

viridis — Mon, 03 Aug 2015 01:48:39 GMT

A few Smileys in same text and multiple recipients will be sent as mms.
And no one on this thread. works for O2, so far.

Re: o2 rips off customers again!!!

Cleoriff — Mon, 03 Aug 2015 06:53:35 GMT

Hi @Anonymous Sorry to hear of any change in your circumstances...but as said any insertion of smilies or emoticons will cause charges. If you are disputing your bill your best bet is to ring O2 and explain the problem http://www.o2.co.uk/contactus

Try to avoid live chat but please phone someone asap...Best of luck

Re: o2 rips off customers again!!!

Anonymous — Mon, 03 Aug 2015 08:15:23 GMT

Hi I have had this problem with mms messages turns out that I entered a competition and they were sending me messages that cost me money.

You could not open or see them. When I contacted the company I was told I was not getting my money back, turned out to be someone in the south of England with is own little business. Nice earner for him

Re: o2 rips off customers again!!!

Toby — Mon, 03 Aug 2015 08:27:50 GMT

Hi gbh,

Do you know who the company was that the competition was owned by?

Re: o2 rips off customers again!!!

jonsie — Mon, 03 Aug 2015 10:02:24 GMT

If you are receiving these charges then you need to contact the regulating body which is PhonePayPlus

https://www.phonepayplus.org.uk/

Re: o2 rips off customers again!!!

perksie — Mon, 03 Aug 2015 13:08:01 GMT

Check out the link in @jonsie 's post above PhonePay Plus could get your money back for you.

Re: o2 rips off customers again!!!

Anonymous — Wed, 05 Aug 2015 10:57:39 GMT

It is very upsetting to read cases like this and I know how very annoying it is to get a Bill that is much higher than was expected. That's why regular (even daily!!!) use of the excellent "My O2" cannot be recommended and encouraged strongly enough. That way any unusual or unexpectedly high charges can be spotted and any necessary clarification sought at an early stage instead of waiting until the Bill is due for payment.

I hope the OP gets his problem sorted out quickly.

Re: o2 rips off customers again!!!

MI5 — Wed, 05 Aug 2015 11:01:21 GMT

The unfortunate part is that inaccurate sensationalised headline titles such as this one are not helping other people with the same problem to understand the issue.

Re: o2 rips off customers again!!!

Anonymous — Wed, 05 Aug 2015 11:08:18 GMT

@MI5 wrote:
The unfortunate part is that inaccurate sensationalised headline titles such as this one are not helping other people with the same problem to understand the issue.

You can put that on your list of problems to be fixed when you reach the dizzy heights of CEO @MI5

Re: o2 rips off customers again!!!

Cleoriff — Wed, 05 Aug 2015 11:12:18 GMT

@Anonymous wrote:

You can put that on your list of problems to be fixed when you reach the dizzy heights of CEO @MI5

*Sniggers*