topic Re: Invalid sim in Discussions & Feedback

Invalid sim

Anonymous — Fri, 24 Jul 2015 23:27:51 GMT

I've typed in my Puk number to many times an now I've an invalid sim so I can't call O2

Re: Invalid sim

Anonymous — Fri, 24 Jul 2015 23:49:39 GMT

Use live chat or the numbers listed here

http://www.o2.co.uk/contactus

Re: Invalid sim

Cleoriff — Fri, 24 Jul 2015 23:58:17 GMT

I presume it is the PUK you are looking for (Personal Unblocking Key) ? If so look at this help link

http://www.o2.co.uk/apps/getPUK/welcomehttp://www.o2.co.uk/apps/getPUK/welcome

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref%28User%29:str%28Mobile%29,CASE=14760

If you are locked out....you will need to contact O2 CS http://www.o2.co.uk/contactus

Re: Invalid sim

Bambino — Sat, 25 Jul 2015 06:15:27 GMT

If there's an O2 store in your vicinity, the easiest thing to do would be to go in and let them sort it for you there, but be prepared for it to be busy, as it's a Saturday.

Re: Invalid sim

jonsie — Sat, 25 Jul 2015 08:45:37 GMT

If you have typed in the incorrect PUK 10 times or more your sim is now permanently blocked and you need to pick up a new one from the O2 store. They will swap everything over for you, i.e. number, tariff etc.

Re: Invalid sim

MI5 — Sat, 25 Jul 2015 09:55:56 GMT

Yep, your old sim is now useless. Only solution is a new sim from an O2 shop.