topic Re: Buying internet usage via dongle in Discussions & Feedback

Buying internet usage via dongle

Anonymous — Wed, 15 Jul 2015 19:36:04 GMT

For the 2nd month running I have bought the ultimate surfer package at £13 but my confirmation email says £15. I am unable to have a 'live' chat as all the advisors arebusy. Anyone had this problem?

Re: Buying internet usage via dongle

MI5 — Wed, 15 Jul 2015 20:10:19 GMT

I#m on live chat now doing something else so try them again or call CS http://www.o2.co.uk/contactus

Re: Buying internet usage via dongle

Anonymous — Sun, 19 Jul 2015 14:07:19 GMT

Hi there @Anonymous

The price has gone up recently, from £13 to £15, but that's just for new customers. The existing customers are suppose to keep paying £13.00.

How long have you been on that package?

Re: Buying internet usage via dongle

Anonymous — Fri, 24 Jul 2015 20:01:54 GMT

Hi, I have been buying the highest internet usage for my dongle for approx 2 1/2 yrs and always paid £13....but now £15

Re: Buying internet usage via dongle

MI5 — Fri, 24 Jul 2015 20:07:32 GMT

Looks like a mistake has been made so best to contact CS as advised above.

Re: Buying internet usage via dongle

jonsie — Fri, 24 Jul 2015 20:09:21 GMT

Call customer service. From what I understand it has gone up to £15 but according to a staff member on here existing customers continue to pay £13.

Re: Buying internet usage via dongle

Cleoriff — Fri, 24 Jul 2015 20:25:35 GMT

Yes check post 3 on this thread...

Re: Buying internet usage via dongle

Anonymous — Fri, 24 Jul 2015 20:26:08 GMT

ok - thanks and yes I will call Customer Service 🙂

@jonsie wrote:
Call customer service. From what I understand it has gone up to £15 but according to a staff member on here existing customers continue to pay £13.