topic Re: 0800 952 4874 - Is this O2? in Discussions & Feedback

0800 952 4874 - Is this O2?

Mark_1980 — Fri, 17 Jul 2015 15:58:41 GMT

I've just had a call from the above number. The advisor claimed to be from O2, and claimed to have some 'exclusive offers and discounts' for me. Sounded like they were calling from the north of England judging by the accent.

Is this a genuine O2 number. @Toby - Do you know?

Thanks

Re: 0800 952 4874 - Is this O2?

MI5 — Fri, 17 Jul 2015 16:00:29 GMT

http://community.o2.co.uk/t5/forums/searchpage/tab/message?q=0800+952+4874

Re: 0800 952 4874 - Is this O2?

perksie — Fri, 17 Jul 2015 16:02:08 GMT

According to this thread it is O2: http://community.o2.co.uk/t5/Off-topic/Had-a-suspicious-phone-call-from-0800-952-4874/td-p/873563/page/2

Re: 0800 952 4874 - Is this O2?

Anonymous — Fri, 17 Jul 2015 16:05:55 GMT

Probably one of their trusted partners. I wouldn't sign up to anything on a cold call, we have had many complaints on here stating these calls lure people to new contracts only to find that they are now unwittingly been sneakily put on a business tariff instead of a consumer one

Re: 0800 952 4874 - Is this O2?

jonsie — Fri, 17 Jul 2015 16:06:00 GMT

I would check any exclusive offers against the website though....

Re: 0800 952 4874 - Is this O2?

Mark_1980 — Fri, 17 Jul 2015 16:10:28 GMT

Thanks for all of your replies

I read the Twitter conversation, and it does indeed look like it's an O2 number and not one of their trusted partners..

That being said, I'm always a bit suspicious of anyone cold calling me like that - whether it's genuine or not! Perhaps I'll give O2 a call to find out what these 'exclusive' offers are... Probably the same 'exclusive' offers as they give to tens of thousands of other customers..

Re: 0800 952 4874 - Is this O2?

Cleoriff — Fri, 17 Jul 2015 16:18:10 GMT

@Mark_1980 wrote:
Thanks for all of your replies

I read the Twitter conversation, and it does indeed look like it's an O2 number and not one of their trusted partners..

That being said, I'm always a bit suspicious of anyone cold calling me like that - whether it's genuine or not! Perhaps I'll give O2 a call to find out what these 'exclusive' offers are... Probably the same 'exclusive' offers as they give to tens of thousands of other customers..

Totally agree @Mark_1980 There are so many cold callers who AREN'T O2 I think they should stop this practice actually. I would never upgrade my phone or tariff from any cold call...So much trouble for many if you find eventually you get tied into a contract that's unsuitable for you..

Re: 0800 952 4874 - Is this O2?

Anonymous — Sun, 19 Jul 2015 12:28:52 GMT

Hi there @Mark_1980

It is one of O2's numbers, as mentioned, and they do have exclusive offers not available in store or online, so if you are thinking about getting a new phone or deal it may be worth answering the phone next time

Re: 0800 952 4874 - Is this O2?

Cleoriff — Sun, 19 Jul 2015 13:25:38 GMT

Not me. Number is already on my blocked list. There are enough people ringing, encroaching on my time trying to sell me stuff I neither want nor need......so I won't be allowing another cold caller to add to the list.

Re: 0800 952 4874 - Is this O2?

Mark_1980 — Mon, 20 Jul 2015 07:14:55 GMT

@Anonymous - I answered the phone to them, but the guy sounded less than convincing. I still have 11 months left on my contract, so unless O2 were going to offer to pay it off for me and upgrade me then there isn't really anything they can offer which would interest me anyway..

Re: 0800 952 4874 - Is this O2?

jonsie — Mon, 20 Jul 2015 11:54:52 GMT

Cold calls are a definite no no for me and I would never dream of doing any deals or giving/confirming any information they claim to have.

Re: 0800 952 4874 - Is this O2?

Mark_1980 — Tue, 21 Jul 2015 19:35:47 GMT

Well, they called me back yesterday. I had a chat with the advisor who asked me how I was finding o2 (seeming to ignore the fact I'd been with o2 for the past 7 years), and how I was finding my phone. She then went on to say how they had some "exclusive deals" for me to "reward my loyalty". Turns out they were just trying to flog me an iPad Air 2 with no upfront cost..... Just like they're currently pushing on the website.

So that's a big fail for O2..!

Re: 0800 952 4874 - Is this O2?

jonsie — Tue, 21 Jul 2015 19:48:04 GMT

At least check a customer's history before you tell them you have a special loyalty deal....

Re: 0800 952 4874 - Is this O2?

MI5 — Tue, 21 Jul 2015 20:08:35 GMT

They've been making those calls a lot just lately.

Re: 0800 952 4874 - Is this O2?

Cleoriff — Wed, 22 Jul 2015 06:51:54 GMT

@MI5 wrote:
They've been making those calls a lot just lately.

And remain firmly on my blocked list as I said earlier in the thread. Actually 'from O2' and know nothing about the person they are phoning? Righty-oh...thats even worse...:smileysad:

Re: 0800 952 4874 - Is this O2?

Mark_1980 — Wed, 22 Jul 2015 07:11:30 GMT

@jonsie @MI5 @Cleoriff They kind of lost me as soon as they treated me like someone who had only been with O2 for five minutes, and completely lost me as soon as they said about the iPad deal because it wasn't an "exclusive deal" at all - just an attempt to drum up a few more £££ on another monthly contract!

Re: 0800 952 4874 - Is this O2?

Cleoriff — Wed, 22 Jul 2015 07:20:00 GMT

@Mark_1980 wrote:
@jonsie @MI5 @Cleoriff They kind of lost me as soon as they treated me like someone who had only been with O2 for five minutes, and completely lost me as soon as they said about the iPad deal because it wasn't an "exclusive deal" at all - just an attempt to drum up a few more £££ on another monthly contract!

I read that @Mark_1980 As you said the 'exclusive offer' they made you was in fact, available online for all...Not very exclusive then? Good job you were on the ball....:smileywink:

Re: 0800 952 4874 - Is this O2?

jonsie — Wed, 22 Jul 2015 09:53:06 GMT

Sales tactics, tell someone a deal is especially for them. Probably works on some but not really a practice I approve of.