topic Re: Wrong info re Data Allowances. Anyone else getting it? in Discussions & Feedback

Wrong info re Data Allowances. Anyone else getting it?

cyrillicguy — Mon, 06 Jul 2015 11:27:12 GMT

MyO2 app shows that I've got no data left at all, although the used amount is roughly correct (3.5GB used, and my allowance is 5GB)

The MyO2 section of the website though shows that I've got unlimited UK data &colon;)

Anyone else getting the same?

Re: Wrong info re Data Allowances. Anyone else getting it?

viridis — Mon, 06 Jul 2015 11:39:06 GMT

It's a glitch due to the unlimited data quoted, as there is no pie chart to show usage out of unlimited it is set as zero mb left constantly, the part that is correct is the 3.5gb section though.
It would be better if they set the pie chart usage section to 4gb as that's what it is.

Re: Wrong info re Data Allowances. Anyone else getting it?

viridis — Mon, 06 Jul 2015 11:46:39 GMT

Actually after reading you have 5gb, I would say the glitch is from those incorrect unlimited badges on allowance.

Re: Wrong info re Data Allowances. Anyone else getting it?

viridis — Mon, 06 Jul 2015 11:49:11 GMT

Yup mines broke too..

Re: Wrong info re Data Allowances. Anyone else getting it?

cyrillicguy — Mon, 06 Jul 2015 11:52:24 GMT

maybe they have decided to give us unlimited data, @viridis, I would not mind that at all

Re: Wrong info re Data Allowances. Anyone else getting it?

viridis — Mon, 06 Jul 2015 11:55:40 GMT

I hope not, unlimited data on O2 is 4gb capped, that's less than yours and waaaay less than mine lol

Re: Wrong info re Data Allowances. Anyone else getting it?

cyrillicguy — Mon, 06 Jul 2015 12:00:45 GMT

@viridis wrote:
I hope not, unlimited data on O2 is 4gb capped, that's less than yours and waaaay less than mine lol

@viridis s that the case for legacy plans then? by saying "capped" do you mean they throttle your speeds after you've reached the 4GB limit? just curious what these throttled speeds would be then...

Re: Wrong info re Data Allowances. Anyone else getting it?

viridis — Mon, 06 Jul 2015 12:07:37 GMT

I think it just cuts off, not sure tbh I've not had a legacy plan for years.

Re: Wrong info re Data Allowances. Anyone else getting it?

jonsie — Mon, 06 Jul 2015 12:09:02 GMT

On the legacy tariffs is actually stopped at 4GB with texts warning you about future usage.

Re: Wrong info re Data Allowances. Anyone else getting it?

viridis — Mon, 06 Jul 2015 12:10:27 GMT

Thanks @jonsie

Re: Wrong info re Data Allowances. Anyone else getting it?

cyrillicguy — Mon, 06 Jul 2015 12:11:38 GMT

@jonsie wrote:
On the legacy tariffs is actually stopped at 4GB with texts warning you about future usage.

why would they call it "unlimited" then?

Re: Wrong info re Data Allowances. Anyone else getting it?

viridis — Mon, 06 Jul 2015 12:18:19 GMT

Tis a bit strange isn't it...

Re: Wrong info re Data Allowances. Anyone else getting it?

cyrillicguy — Mon, 06 Jul 2015 12:22:58 GMT

@viridis wrote:
Tis a bit strange isn't it...

To "whom how", obviously

Re: Wrong info re Data Allowances. Anyone else getting it?

MI5 — Mon, 06 Jul 2015 12:37:54 GMT

@cyrillicguy wrote:
@jonsie wrote:
On the legacy tariffs is actually stopped at 4GB with texts warning you about future usage.
why would they call it "unlimited" then?

Because when challenged and presented to OFCOM, they said it's OK for networks to use the term loosely and deceive customers

Re: Wrong info re Data Allowances. Anyone else getting it?

jonsie — Mon, 06 Jul 2015 12:39:18 GMT

The 4GB only actually came into play as the cut off figure in the last 18 months when there was a few threads where people had been warned. There has always been a fair usage cap in the terms and conditions of unlimited data but as far as I know they only recently started enforcing it. Maybe as a way of getting people off these tariffs.

Re: Wrong info re Data Allowances. Anyone else getting it?

jonsie — Mon, 06 Jul 2015 12:43:40 GMT

I gave my legacy tariff up for 4G and to be honest the only downside is the loss of the 4:1 text messages from abroad. There's always a workaround though.

Re: Wrong info re Data Allowances. Anyone else getting it?

Toby — Mon, 06 Jul 2015 12:46:50 GMT

Hi guys,

Happy to flag this to the team, but the conversation has taken a few different turns haha. What is the exact discrepancy that you each see? I'll talk to the rest of the team.

Re: Wrong info re Data Allowances. Anyone else getting it?

jonsie — Mon, 06 Jul 2015 12:52:03 GMT

The Web page is showing unlimited data for us. Data used is correct but there is no remaining data.

Re: Wrong info re Data Allowances. Anyone else getting it?

viridis — Mon, 06 Jul 2015 13:19:25 GMT

Yeah that^^^^

Re: Wrong info re Data Allowances. Anyone else getting it?

Anonymous — Mon, 06 Jul 2015 15:48:37 GMT

Same