topic Re: Good service should be shared too in Discussions & Feedback

Good service should be shared too

TTLe — Tue, 30 Jun 2015 11:55:01 GMT

Not sure if this is the place but I just had a really quick, easy and simple less than 8 minute phone call with a customer service staff Emma. She was prompt and understood my enquiry and was quick to resolve the issue. I had to top up whilst on the phone with her and she was handling the call for me, I just had to enter my card details. Extremely happy with this service. Very friendly and cheery tone. Thank you very much for the positive experience.

Re: Good service should be shared too

Bambino — Tue, 30 Jun 2015 11:59:08 GMT

Yes this is a good place to air your feelings. The Community Coordinator @Toby might be able to feed your comments back. This forum mostly deals with negative comments and problems, so a positive response to Customer Service is always good to see.

Re: Good service should be shared too

Cleoriff — Tue, 30 Jun 2015 12:03:26 GMT

I am sure there is more than one Emma working for O2 CS....but I have to say this was the name of the very first advisor that helped me swap from PAYG to Contract. She was based in Glasgow and was absolutely brilliant. I managed via this forum to track her down to offer my sincere thanks.

Pleased you had a great experience @TTLe

Re: Good service should be shared too

TTLe — Tue, 30 Jun 2015 12:24:04 GMT

Yes I realised this after I had hung up. Hopefully it gets back to the right person. Not sure what to ask apart from her name, as I have just started doing feedbacks.

Re: Good service should be shared too

Cleoriff — Tue, 30 Jun 2015 12:29:03 GMT

The Community Coordinator @Toby will be in touch (via this thread) and will be able to pass on your thanks.

@TTLe

Re: Good service should be shared too

MI5 — Tue, 30 Jun 2015 13:22:48 GMT

Good to hear and thanks for sharing

Re: Good service should be shared too

jonsie — Tue, 30 Jun 2015 13:37:25 GMT

Good to see positive threads, makes a nice change ☺

Re: Good service should be shared too

Toby — Tue, 30 Jun 2015 13:44:12 GMT

Lovely to hear about this @TTLe

If you dont mind, please send me a private message with the rough time this was and your O2 number. That way we can make sure we find and commend the right person

Oh, and welcome to the community!

@Cleoriff; Manager now

Re: Good service should be shared too

Cleoriff — Tue, 30 Jun 2015 13:59:57 GMT

@Toby wrote:

@Cleoriff; Manager now

Well good grief...since when?...Oh and congratulations anyway... @Toby

Re: Good service should be shared too

jonsie — Tue, 30 Jun 2015 14:02:39 GMT

@Cleoriff wrote:
@Toby wrote:

@Cleoriff; Manager now
Well good grief...since when?...Oh and congratulations anyway... @Toby

I read that won. ...I thought @Cleoriff had been promoted

Ah well, congratulations are the order of the day, well done @Toby

Re: Good service should be shared too

MI5 — Tue, 30 Jun 2015 14:04:01 GMT

Congrats Toby.
Maybe we should have a drink in Wanty's

Re: Good service should be shared too

jonsie — Tue, 30 Jun 2015 14:09:54 GMT

I'm having one. ..and more....as we speak!

Re: Good service should be shared too

MI5 — Tue, 30 Jun 2015 14:27:22 GMT

I'll join you just as soon as I finish work !!

Re: Good service should be shared too

perksie — Tue, 30 Jun 2015 14:32:08 GMT

Congratulations @Toby that's good news.

I'll join you for a virtual drink later.

Re: Good service should be shared too

Cleoriff — Tue, 30 Jun 2015 14:36:52 GMT

Well it's no good offering @Toby a virtual drink if he isn't coming back to tell us when this all happened...

(Females always want to know the ins and outs, why's and wherefore's etc etc etc)

Re: Good service should be shared too

Anonymous — Tue, 30 Jun 2015 14:52:58 GMT

Congratulations mr manager @Toby sir

Re: Good service should be shared too

TTLe — Wed, 01 Jul 2015 09:58:00 GMT

Lol glad to see there's more good news coming from this thread. I guess a congratulations is appointed here. And thanks, I'll try to be an active member. That private message will follow shortly once I figure it out.

Re: Good service should be shared too

Toby — Wed, 01 Jul 2015 10:05:01 GMT

Hahaha sorry for taking yuor discussion off-topic @TTLe but yes, I shall do what I can to make sure your kind words make thier way to Emma once we've had a chat.

Re: Good service should be shared too

TTLe — Wed, 01 Jul 2015 10:07:21 GMT

It's fine. It's good to see such a lively working environment of a company through a thread.

Re: Good service should be shared too

Anonymous — Wed, 01 Jul 2015 12:17:20 GMT

Good to hear some positive comments and thanks for sharing @TTLe !