topic Re: crooks in Discussions & Feedback

crooks

Anonymous — Tue, 23 Jun 2015 19:44:17 GMT

They collect the extra money after a few months. They make appear the bill only with a very little variation of a few pounds more or less, so you do not bother to check and you think everything is ok. This is the trick. They make you believe that you use only the minutes stated in the contract but at the end of 6 months they collect the extra money for the extra calls from your account without any warning and you have to pay a very high VAT.

VERY CLEVER !!! AREN'T THEY?

Re: crooks

Cleoriff — Tue, 23 Jun 2015 19:56:15 GMT

@Anonymous

I can see you are upset...but why didn't you read the terms and conditions of your contract before you signed up for it? Surely you would know what you would be paying for...

You can check all the details of contract and usage here...

http://www.o2.co.uk/myo2

Re: crooks

perksie — Tue, 23 Jun 2015 20:07:28 GMT

Any extra calls are charged on a monthly basis, Vat has always been included in your phone bill.

There is no trick to it and if you download the MyO2 app you can check the bill as often as you like.

Re: crooks

MI5 — Tue, 23 Jun 2015 20:05:41 GMT

These claims are simply not true,
I'm afraid you are misunderstanding your bill and using more minutes than your allowance permits.

Re: crooks

Anonymous — Tue, 23 Jun 2015 21:18:45 GMT

They don't collect the extra mins over your allowance every six months, as others have said you have misunderstood your bill and clearly have exceeded the allowances.

Re: crooks

Anonymous — Tue, 23 Jun 2015 21:19:23 GMT

And you pay VAT every month as well.

Re: crooks

viridis — Tue, 23 Jun 2015 21:57:53 GMT

It would be wise to make better understanding of your bill before making wild accusations....

Re: crooks

Anonymous — Tue, 23 Jun 2015 22:56:17 GMT

Read the t&c properly before you sign & if you need to keep an eye on your allowances check your myo2, O2 are not in the wrong here

Re: crooks

jonsie — Wed, 24 Jun 2015 04:25:03 GMT

All charges and calls are itemised in My O2. It's possible that you are calling 08 numbers not covered by your allowances.

http://www.o2.co.uk/help/everything-else/special-numbers

Re: crooks

Cleoriff — Wed, 24 Jun 2015 07:26:00 GMT

I think it's highly possible that @Anonymous came here for a rant and probably will not come back

Re: crooks

MI5 — Wed, 24 Jun 2015 10:25:17 GMT

That's a shame if they don't as we could help further so it doesn't happen again, which I'm sure it will otherwise......

Re: crooks

Cleoriff — Wed, 24 Jun 2015 10:28:02 GMT

@MI5 wrote:
That's a shame if they don't as we could help further so it doesn't happen again, which I'm sure it will otherwise......

I agree. Appears to be a genuine lack of understanding on the part of the OP..:smileysad:

Re: crooks

jonsie — Thu, 25 Jun 2015 05:28:03 GMT

Maybe the op has followed the advice already and is now aware of what the charges are for?

Re: crooks

Anonymous — Thu, 25 Jun 2015 12:40:44 GMT

And the moral of this story is to read and make sure you understand the T&C's before signing up to a contract. Unfortunately the majority of people who moan and make wild accusations are the same people who paid absolutely no regard to the terms when they signed up..!

Re: crooks

MI5 — Thu, 25 Jun 2015 14:47:24 GMT

Too true mate.....