topic Re: Recent crystal clear call quality in Discussions & Feedback

Recent crystal clear call quality

Superdaveuk — Sun, 07 Jun 2015 21:23:24 GMT

Hi,

I've been using O2 for years. In the last 2 weeks I've noticed, that more often than not, the call quality has been similar to that of a Skype call, rather than a traditional mobile/telephone call. Sometimes, the call starts off crystal clear and then slowly degrades back to "usual" quality, but I've had a few calls that were 100% perfect.

I'm not complaining in the slightest, but has anyone got an idea of what's going on?!

Cheers,
David

Re: Recent crystal clear call quality

MI5 — Sun, 07 Jun 2015 21:37:08 GMT

Yes it's HD voice that O2 have rolled out.

http://community.o2.co.uk/t5/Welcome-News/HD-Voice-is-rolling-out-on-O2/m-p/879709#U879709

Re: Recent crystal clear call quality

Cleoriff — Sun, 07 Jun 2015 21:45:27 GMT

@MI5 wrote:
Yes it's HD voice that O2 have rolled out.
http://community.o2.co.uk/t5/Welcome-News/HD-Voice-is-rolling-out-on-O2/m-p/879709#U879709

It seems a bit intermittent though @MI5? People getting it say it fluctuates between excellent and then back to normal?...Why would that be?

Re: Recent crystal clear call quality

viridis — Sun, 07 Jun 2015 22:12:01 GMT

Because it relies on 3g signal strength.

Re: Recent crystal clear call quality

MI5 — Sun, 07 Jun 2015 22:12:22 GMT

It's over 3g so I guess it depends on the stability of data connection etc.....

Re: Recent crystal clear call quality

Anonymous — Sun, 07 Jun 2015 22:47:05 GMT

What happens if you are in a middle of a call though with this HD voice & you cross into an area that doesn't have 3G, does the quality recede?

Re: Recent crystal clear call quality

Cleoriff — Sun, 07 Jun 2015 22:50:26 GMT

From what I read @Anonymous it seems to drop from HD back to normal with people staying in the same place?...

Re: Recent crystal clear call quality

Anonymous — Sun, 07 Jun 2015 22:53:12 GMT

Thank you for the answer @Cleoriff it did make me wonder with patchy areas

Re: Recent crystal clear call quality

Cleoriff — Sun, 07 Jun 2015 22:56:15 GMT

@Anonymous wrote:
Thank you for the answer @Cleoriff it did make me wonder with patchy areas

Well I don't appear to have it anyway, so I really can't comment. I have just been reading the queries about it on other threads..

Re: Recent crystal clear call quality

Anonymous — Sun, 07 Jun 2015 22:58:35 GMT

I don't really notice any different @Cleoriff that or I have excellent hearing

Re: Recent crystal clear call quality

Superdaveuk — Mon, 08 Jun 2015 18:26:57 GMT

Ah great! It's quite strange when the quality changes mid call - it's quite a gradual reduction in quality, so it takes a while to notice! Thanks MI5!

Re: Recent crystal clear call quality

MI5 — Mon, 08 Jun 2015 18:29:21 GMT

Hopefully it will stabilise over time for you......