topic Re: no sim no service in Discussions & Feedback

no sim no service

Anonymous — Sun, 07 Jun 2015 02:54:46 GMT

Can't get connected to a network. Have have a replacement phone (Samsung S3 mini) and sim card.

Called customer services x 5. Can anyone on the forum help get me connected. Thanks

Re: no sim no service

jonsie — Sun, 07 Jun 2015 03:13:09 GMT

A bit more information please.

Pay monthly or P&G.
When you say replacement, was this an upgrade or a replacement for a phone lost or stolen or an exchange for a faulty phone.
With this being a new sim have you done the swap here http://swapmysim.o2.co.uk
If your previous sim was lost and reported there may well still be a bar on your account

Re: no sim no service

Anonymous — Sun, 07 Jun 2015 03:29:30 GMT

Hello Jonsie

I upgraded to S3 mini. Then when at first could not get onto a network was given a new Sim. That didn't work so then given a new phone. Still doesn't work.

Both Sims were activated buy customer services

Sim was never lost or stolen

Re: no sim no service

Anonymous — Sun, 07 Jun 2015 03:31:40 GMT

Should have said Pay Monthly

Re: no sim no service

jonsie — Sun, 07 Jun 2015 03:41:07 GMT

So 2 phones and 2 sim.

Does it just state no service in the notification banner?

Check your postcode for coverage issues http://status.o2.co.uk

Also try selecting a network manually.

You could go into the O2 store to let them check the phone but my next step would be to try your sim in another handset. That will tell if the problem is sim related or another faulty phone (unlikely in honesty).

If you still get no service in another handset then it's account related or a mast. Try a different area if possible.

Re: no sim no service

Anonymous — Sun, 07 Jun 2015 03:52:59 GMT

Correct 2 Sims 2 Phones

First message on home page is No Sim - No Service. Subsequent messages not connected to a network

Checked for status - network currently working fine. Normal coverage for internet 4G

Not sure how to select a network manually if you could please help. Otherwise will take it to nearest o2 store

Thanks

Re: no sim no service

jonsie — Sun, 07 Jun 2015 04:06:20 GMT

Settings, more networks, mobile networks, network operators

Re: no sim no service

Anonymous — Sun, 07 Jun 2015 04:12:44 GMT

Thanks Jonsie

Settings, more networks. Got as far as mobile networks and it says

Insert SIM to access network services

Will take it to an o2 shop in the week.

Re: no sim no service

jonsie — Sun, 07 Jun 2015 04:16:33 GMT

Sounds favourite. Are you sure the sim is inserted correctly? Just a thought...

Re: no sim no service

Anonymous — Sun, 07 Jun 2015 04:22:15 GMT

Couldn't be 100% on that although daughter has had a go too. She has the Galaxy 4. I'm used to the standard size SIMs.

I will take it to the o2 shop and post an update

Thanks for your time

Re: no sim no service

jonsie — Sun, 07 Jun 2015 05:25:41 GMT

Not problem, let us know how you get on ☺

Re: no sim no service

MI5 — Sun, 07 Jun 2015 10:40:23 GMT

Just double check the sim is in correctly and in the correct slot.

Re: no sim no service

Cleoriff — Sun, 07 Jun 2015 10:50:22 GMT

They make it look so easy....I struggle with sims. Good job I have a pair of tweezers handy just in case...

Re: no sim no service

Anonymous — Sun, 07 Jun 2015 14:10:40 GMT

Thank you M15

My SIM doesn't sit like that. Can only see a tiny bit of it when inserted. Will look again at video

Re: no sim no service

Anonymous — Sun, 07 Jun 2015 14:13:49 GMT

Hello Cleoriff

Tell me about it tweezers to get it out - can't be good I am sure. Who designs these things.

Have tried wiping with a clean cloth and inserting a bit of card on top.

Should have stuck with my 'does everything I need phone'

Re: no sim no service

Poppysmum — Sun, 07 Jun 2015 14:19:11 GMT

Another one who uses tweezers to get sims out

Re: no sim no service

Cleoriff — Sun, 07 Jun 2015 14:23:56 GMT

@Anonymous wrote:
Hello Cleoriff

Tell me about it tweezers to get it out - can't be good I am sure. Who designs these things.

Have tried wiping with a clean cloth and inserting a bit of card on top.

Should have stuck with my 'does everything I need phone'

I couldn't honestly recommend it @Anonymous. If you mess up you will come looking for me I just know I have used them to gently lift the sim and pull it out..

Re: no sim no service

Anonymous — Sun, 07 Jun 2015 14:30:55 GMT

Fear not. Won't be coming after you. Don't tell anyone but I do it frequently especially when customer services lad or lass asks me to 'take out SIM and re-insert'

Re: no sim no service

Anonymous — Sun, 07 Jun 2015 14:43:58 GMT

@Anonymousyou mention a piece of card on top and I was watching the video and couldn't understand where the card would go....

Re: no sim no service

Anonymous — Sun, 07 Jun 2015 14:50:00 GMT

My daughter tried it for me yesterday. Has to be a bit of card. Placed it on top of the SIM then inserted two together

Didn't work though